Rondro Bakomanana R.

At Siam Marketplace for 4 years, I hold a versatile and central role within the team. I am in charge of customer support, where I daily assist users with listening, responsiveness, and professionalism. Whether it's answering their questions, solving their problems, or guiding them in their use of the platform, I ensure to offer a fluid, human, and satisfactory customer experience.

In parallel, I put my writing expertise at the brand's service as a blog writer and product sheet writer. I write engaging, informative, and SEO-optimized blog articles that showcase Siam Marketplace's expertise, inform our community, and attract new visitors.

I also write clear, persuasive, and detailed product sheets on Shopify, which highlight the features, benefits, and user experience of each product. My goal is always to convert visitors into customers through quality content that respects e-commerce best practices.

In addition, I create backlink blog posts on various platforms (Tumblr, Medium, Blogger, Overblog) to improve the brand's domain authority, SEO visibility, and netlinking.

Thanks to these different missions, I have developed solid expertise in web writing, SEO, netlinking, customer experience, and digital communication. Rigorous, creative, and results-oriented, I enjoy combining human relationships with customers and creating content that positively impacts the platform's visibility and performance.

Available for freelance missions in web writing, SEO-optimized product sheet creation, customer support management, backlink article writing (Tumblr, Medium, Blogger, Overblog), or e-commerce content support.

Customer Support and Web Writer specializing in natural & wellness products

For over 4 years, I have been in charge of customer support, content writing (blog and product sheets), and social media management at Siam Marketplace for the Herbal D-Tox website.

My daily tasks:

Expert customer support: I assist customers with all plant-based products (detox, slimming, digestion, immunity, sleep, vitality...). I provide accurate information, personalized advice, and caring support.

SEO-optimized product sheet writing: attractive, reassuring descriptions compliant with regulations.

Blog article writing: informative, educational, and engaging content on phytotherapy, detoxification, natural well-being, and health routines.

I have solid experience on WordPress, Medium, Tumblr, Blogger, and Overblog.

Social media management (Facebook and Instagram): content creation, editorial planning, ad management, community management, responding to comments and private messages.

My strengths:

In-depth expertise in phytotherapy and natural products

Warm, professional tone close to the wellness target

Ability to simplify scientific information

Mastery of SEO, e-commerce copywriting, and social advertising

Responsiveness, organization, and excellent customer relations

Whether you need to strengthen your customer support, produce quality content (blog and social media), manage your advertising, or engage your communities, I can intervene as a freelancer on a regular or occasional basis.

Available and motivated, I would be delighted to discuss your project!

• Managed a team of 8 people, overall supervision of daily operations and process optimization for the following departments: Customer Service, Sales Department, Logistics Department, Registration Department.

• Developed and implemented strategies to improve operational efficiency, for example:

• Introduction of a new task management system reducing waiting times by 30%.

• Implementation of a continuous training program for employees, increasing productivity by 20%.

• Collaboration with sales, refunds, and management departments to ensure company objectives alignment.