Ronan Jaouën, Operations Manager - Quality / Compliance

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Description

Coming from luxury hospitality, I have gradually turned towards the world of start-ups.

I am fully available to support you in your various projects related to Customer Satisfaction, process optimization, or compliance.

Languages

French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

HostnFly
Customer Care
HOSPITALITY
March 2020 - Today (6 years and 3 months)
Paris, France
Optimization of the traveler experience, training of a new call center in Morocco, management of disputes with Airbnb or Booking, KPI monitoring, creation and writing of new processes & revision of current ones, monitoring of reservation payments, validation of traveler profiles
Formation
Stairway Management
Project Assistant
HOSPITALITY
September 2019 - February 2020 (6 months)
Paris, France
› Benchmark group offer: Implementation of scenarios to obtain quotes (mystery shopper), analysis of results, concept & pricing recommendations

› Product value benchmark: Data collection, hotel scoring (product & services), KPI analysis, distribution / pricing & concept recommendations, implementation of a pricing strategy
Analyse de données Revenue Management
Sofitel Paris Le Faubourg
Head Waiter
HOSPITALITY
October 2018 - January 2019 (3 months)
Paris, France
Customer management, training of new staff, cash register procedures

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Signup to reveal

MBA
AIM
2019
Formation de management hôtelier de luxe

Other