Freelancer profile translated to English.

Description

IT technical support professional with solid experience providing efficient and timely solutions to users and organizations. I specialize in resolving hardware, software, network, and operating system issues, as well as direct customer service in both on-site and remote environments.

Throughout my career, I have developed strong analytical skills, effective communication, and a focus on user experience. I am characterized by being proactive, detail-oriented, and committed to continuous improvement. I enjoy teamwork and adapting to dynamic environments with multiple technological challenges.

I have knowledge in ticketing tools, user management (Active Directory), device configuration, support for Office 365, Windows, macOS, and mobile platforms. Additionally, I am constantly updating myself to stay current with new technologies and best practices in IT Support.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Santa Cruz de Tenerife (up to 50km)

IFF, International Flavors Fragances
IT Agile & Creative Systems
January 2021 - January 2024 (3 years)
Santiago de Chile, Chile
• Attend to failures or incidents that may arise for the end customer, provide remote or on-site support using ITIL best practices, Resolve incidents such as network outages, power, servers, SdWan among others through ServiceNow tickets.
Nextcorp SPA
Technology Technician
May 2019 - November 2020 (1 year and 6 months)
Santiago, Santiago Metropolitan Region, Chile
Development and execution of electronic security projects, Cameras, access control, and fire detection systems. and help desk.