About Ronald
- At Sodexo, I forged solid expertise in international client management, loyalty, and administration, leading to increased customer satisfaction.
- At Verisure, as a remote retention advisor, I mastered distance prospecting, persuasive negotiation, and lead management, converting daily interactions into tangible sales and quick complaint resolutions.
- Promoted to Sales Director in a real estate group, I led a team of 12 employees, recruiting, training, and motivating them to achieve excellence. I designed innovative strategies, managed a portfolio of 1,200 properties (including claims, rehabilitations, and public aid like Loc'Avantage), and developed B2B/B2C partnerships that propelled the company to the top of its sector.
French
Native or bilingual
English
Conversational
Portuguese
Basic
Experience
- GROUPE FONCIER DE FRANCESALES DIRECTORREAL ESTATEJanuary 2020 - January 2025 (5 years)Chessy, FranceStrategic prospecting to develop the Group. Investment advice for individual clients. Management of the sales team, comprising 12 people. Management of owner's works & claims. Training and skills development for new hires. Monitoring of field activities and problem resolution. Monitoring of commercial performance, and reporting on property management activities (vacancy, complaints, service quality). Loyalty and referral campaigns. Support for owners for the public aid scheme (Loc-Avantage). Development of strategic partnerships for company growth.Result: the company achieved a growth rate of +100% each year thanks to my work and that of the executives.
- VERISUREREMOTE SALES ADVISORDEFENSE AND MILITARYJanuary 2018 - January 2020 (2 years)Antony, FranceAdvise and sell Verisure products to prospects. Sell additional products to Verisure customers. Receive calls from customers wishing to cancel their service. Retention of customers wishing to stop their service. (Objective: minimum 4 customers/day) Administrative management.
- SODEXOSALES ASSISTANTHEALTH AND WELLNESSJanuary 2015 - January 2018 (3 years)92000 Nanterre, FranceMonitor the Group's commercial activity. Customer loyalty and quality calls (objective: minimum 50 calls per month). Regular activity reporting on a CRM and Excel files (sales targets, sales made by representatives, difficulties, etc.). Photocopying, answering calls, and assisting the Site Director.
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Education
- Professional Bachelor's Degree in BankingProfessional Bachelor's Degree in Banking - Banking Higher Education2021Licence professionnelle Banque
- BTS (Higher National Diploma)Cours Diderot (Private School)2015BTS