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Roman R.RR

Roman R.

Sales Manager / Key Account Manager / Back Office

€500/day
Bern, CH
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Roman

Your expert for efficient order and process management with a clear customer focus.

As a federally certified Sales Manager, I optimize your workflows with analytical interface thinking. I view processes holistically and ensure that internal efficiency forms the basis for stable customer relationships.

My focus is on your value chain:

- Customer-oriented processing: Ensuring seamless order processing - from analytically sound calculation and quotation to error-free order confirmation.

- Management and coordination: Strategic key account management and internal coordination of all stakeholders to ensure transparency and reliability through efficient processes.

I deliver measurable process efficiency and sustainable customer satisfaction.

  • German

    Native or bilingual

  • English

    Fluent

  • French

    Basic

  • Spanish

    Basic

  • Schweizerdeutsch

    Native or bilingual

Can work on-site
Bern (up to 30km)

Experience

  • Dietrich Isol AG
    Head of Sales Support
    CIVIL ENGINEERING
    January 2022 - September 2025 (3 years and 8 months)
    Spiez, Switzerland
    Personnel and technical management of the Sales Support department. Leading the internal sales team of 7 people, resource planning, employee evaluation: Planning and conducting employee reviews, planning and conducting internal sales meetings, participation in various projects, developing analyses and decision-making bases, ongoing process optimization, further development of sales support, key account management, deputizing for the Sales Manager Switzerland, deputizing for production planning and dispatch. Member of the Marketing & Sales team. Support in daily business (Sales Coordinator)
    Data Analysis Process Management Key Account Management Quotation Management Customer Consulting
  • Dietrich Isol AG
    Sales Coordinator
    CIVIL ENGINEERING
    January 2019 - January 2022 (3 years)
    Spiez, Switzerland
    Consulting, calculations, quotations, and closing of orders. Order processing (order and order confirmation) Coordination of order processing between customers and production planning. Support for field sales with information (projects, market, etc.) Documentation, samples, etc. Receiving, processing, and forwarding complaints. Following up on quotations. Deputizing for production planning and dispatch.
    Quotation Management Order Processing Calculation Customer Consulting Complaint Management
  • Fortmann AG
    Technical Clerk
    CIVIL ENGINEERING
    January 2015 - January 2019 (4 years)
    Solothurn, Switzerland
    Calculation of quotations & order confirmations, planning of steel structures, on-site measurements, ordering from suppliers, project processing including ordering. Coordination of product delivery times, monitoring supplier deadlines. Marketing tasks, mailings, creating and maintaining internal statistics, coordinating and disseminating information internally and externally, planning and preparing external exhibitions. Customer consulting in the internal showroom and at trade fairs. Project meetings with architects.
    Calculation Customer Consulting Order Processing Planning Purchasing

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Education

  • Federally Certified Sales Manager
    Swiss Marketing Institute AG
    2024
    Eidg. Diplomierter Verkaufsleiter

Skill set

Categories