Description

I am an operations and system optimization specialist with a strong background in managing global service management systems in a corporate environment (predominantly SAP ECC/S4, Salesforce and ServiceMax).

. My experience is heavily rooted in **Field Service, Customer Service, and Operations**, where I focus on identifying true process inefficiencies and fixing them with practical technology solutions.

What makes my approach effective is that I bridge the gap between business processes and technical execution. I understand how service operations work on a structural level, but I also have the hands-on technical skills to build the tools, using AI, automation, and data analytics, to solve those problems directly.

How I Help

I work with businesses to streamline their workflows, reduce repetitive manual tasks, and make better use of their data:

Service & Process Optimization:Analyzing how your customer service or field service teams operate, finding the specific bottlenecks that slow them down, and restructuring the system logic to make things run smoothly.

*Practical AI & Automation:Designing and implementing smart automation and AI workflows (like LLM integrations or automated task handling) to replace time-consuming, error-prone manual work.

*Data & Analytics:Setting up clean data pipelines and dashboards so you can actually see your service metrics and operational performance in real time.

What I Bring to the Table

*Hands-on Experience:My background in a global corporate environment means I’m used to thinking about data governance, reliability, and clear process logic.

*Analysis + Execution:You don't have to explain your business logic to a developer who doesn't understand operations. I analyze the workflow bottleneck and build the solution myself.

*Focus on Real Problems:I don't implement technology for the sake of trends. Every automation or data dashboard is built to fix a specific, day-to-day operational headache

Industry field of expertise

Languages

Dutch
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Heerlen (up to 50km)

Boston Scientific International SA
Manager Business Analysis
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