Romane Serrie, Project Manager

Freelancer profile translated to English.

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Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Vannes (up to 50km), Nantes (up to 50km)

SARL Europe evenements
Client Relations Manager
September 2022 - Today (3 years and 9 months)
1. CLIENT RELATIONSHIP MANAGEMENT:
Welcome, advice, and personalized follow-up of clients throughout their event experience.
Management of registrations and support for participants before, during, and after the events.
Responding to information requests via various channels (phone, email, social media).
Handling complaints and proposing solutions adapted to client needs.
2. ADMINISTRATIVE AND LOGISTICAL SUPPORT:
Organization and coordination of client files: creation, monitoring, and updating of client databases.
Preparation of necessary documents (contracts, invoices, summons, participation confirmations).
Participation in the management of partnerships and sponsors in relation to events.
Logistical monitoring of events: coordination with internal teams to ensure the smooth running of the events.
3. BUSINESS DEVELOPMENT:
Prospecting and retaining potential clients for the various events offered by Europe Événements (telephone campaigns, mailing, etc.).
Implementation of strategies to improve customer experience and increase satisfaction.
4. FIELD PRESENCE
Business trips: 13 events across France, Europe, and Morocco
5. MANAGEMENT AND RECRUITMENT
• Recruitment (70 people over the year for the various events)
• Management of the various teams in the field

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Events Project Manager