Freelancer profile translated to English.
Back to original languageAbout Romane
đ Happy to see you here
đ©đŒâđ» With6years of experience incustomer relationsin the banking/finance/insurance sectors +1 year as a Freelance CSM/Customer care**, I have developed valuable expertise in customer relationship management. I have embraced the CSM role and become an **adeptđ
đ§ I use my skills tomaximizecustomerengagement**, improve their **satisfaction**, and ensure quality **supportthroughout their journey with your products or services.
đ I am your key partner for:
âïžPersonalized and effective client onboarding:
->I guide your users from the start so they can quickly get the most out of your products or services.
âïžImproving customer satisfaction:
->Through regular touchpoints and structured user feedback, I ensure your clients are satisfied, and I help you turn that satisfaction into long-term loyalty.
âïžResponding to your clients'orpartners' requests:
âProvide answers and solutions to customer questions and concerns, proactively through all various communication channels.
âïžUpsell and cross-sell:
->Identify opportunities by offering complementary services or products that bring real added value to your clients.
âïžReducing churn:
âDetect and anticipate your clients' friction points for better satisfaction: contributing to your company's growth and limiting customer loss and dissatisfaction.
đ» Salesforce/Zendesk/Notion/Trello/Slack...
đŠ My strengths:Adaptability+Effective Communication
đ© Let's discussyour needsandwork together to achieve your goals.
âïžI make it a point of honor to provide quality services.
See you soon on Malt!đ
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Paolo PerformanceCustomer Success ManagerJuly 2025 - Today (11 months)Onboarding and integration of new members.Presentation of the program and transfer of access to the training platform.Personalized follow-up of clients via regular calls.Support for members in their weight loss and muscle gain goals.Customer satisfaction and loyalty management.Upselling of complementary services and support.Management of unpaid bills and administrative follow-up.Community management and exchange moderation.Organization and hosting of live sessions on health, nutrition, and sports topics.Versatile operational support for the CEO (client relations, organization, follow-up, and business development).
- Papel MediaCustomer Success Manager & Virtual AssistantPRESS AND MEDIADecember 2024 - January 2026 (1 year and 1 month)Various and flexible missions to support Papel Media in administrative tasks, team coordination, and client follow-up.
- PM CorporationCustomer Success ManagerEDUCATION AND E-LEARNINGJuly 2024 - Today (1 year and 11 months)Customer Onboarding Specialist:Welcoming and training new members to make them autonomous on the platform, guiding them on all the different features and services offered.Weekly monitoring of their progress and satisfaction.
Reviews
Recommendations
BT
FU
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master in Banking, Insurance, and FinanceExcelia Group La Rochelle2022Finalité de mes 5 années d'études réalisées en alternance. Mention Bien obtenue.
- Master of Business AdministrationUniversité du Québec2022DiplÎme obtenu en double diplÎme dans le cadre de mon master.
Certifications
- Financial Markets AuthorityAMF2020
- VoltaireUniversité de Poitiers2021