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Romain ThiermantRT

Romain Thiermant

IT Project Manager

€600/day
Paris, FR
3-7 years
autonomie
Project Coordination
Training
IT Support
Incident Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Romain

Romain, IT Project Manager, Coordinator.

Proficiency in technical incident resolution, VIP client approaches.
SNOW platform, management of technical documentation databases.

I have worked for 3 major international groups since the beginning of my career.

  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Les Echos
    Project Manager, Snow & Knowledge Management Coordinator
    June 2025 - October 2025 (4 months)
    Le Parisien, Zaragoza, Spain
    • • Piloting and optimizing IT workflows: reducing resolution time, improving productivity
    • • Design and structuring of a Knowledge Base on ServiceNow
    • • Implementation of ITIL methodologies and support for teams in skill development
  • SPIE
    IT Project Coordinator & Knowledge Manager
    February 2023 - May 2025 (2 years and 3 months)
    • • Piloting N2 support operational activities and ServiceNow ticket management
    • • ITSM process optimization
    ◦ • Knowledge Base Management (ServiceNow & Teams)
    • • Coordination between IT, VIP, network, and infrastructure teams
    • • VIP hardware/software support in person and remotely
    • • Fleet management, imaging, network troubleshooting, and remote machine supervision
  • l'Institut Curie
    Web Project Manager and Digital Trainer
    July 2021 - January 2023 (1 year and 6 months)
    • • Complete management of the deployment of the institute's researchers' new online publication space
    ◦ • User Knowledge Base design
    ◦ • Hardware / software technical support
    • • Training and support for numerous teams at Institut Curie
    ◦ • Creation of video / written training materials and workshop facilitation

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Education

  • null
    Sup de Pub, communication school
    2021
  • 3ème
    SP3
    3ème
Check out Romain's education

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