Romain Pépin

At Payplug, a fintech company within the BPCE group, I currently work as a freelance Product Manager. Payplug is an omnichannel payment service provider. The scope covers the e-commerce Retail payment API with the objective of maximizing conversion and acceptance rates and customer experience. I coordinated the implementation of a new feature to automate customer refunds on alternative payment methods, monitored the delivery of technical tasks for monitoring the API and its associated services, and carried out the entire discovery/solution definition phase for a project to pool bank card backup solutions, as well as initiating the discovery for the future unified API project.

Since 2025, I have joined a new feature team in charge of the backoffice interface (front and back) for Payplug customers and their payouts.

- Construction of quarterly roadmaps

- Project coordination within the team (JIRA, Confluence) and facilitation of agile rituals in coordination with the engineering manager (daily, sprint planning, review, retro, and grooming)

- Backlog management (user stories, functional specifications)

- Analysis, arbitration, and processing of customer support tickets

- Off-team project coordination with various stakeholders (Communication, Legal, Sales, Account Manager, Marketing, etc.)

- Delivery on other Run topics

Within the L'Argus branch of Leboncoin, I worked as a freelance Product Owner. I coordinated the development and then the go-live of the new Argus valuation for used vehicles (new calculation algorithm and new technical architecture). The team consisted of a product owner (myself), an engineering manager, and about ten technical profiles (data scientists, front-end developers, back-end developers, QA). Then, during the last months of my assignment, I carried out the entire discovery and scoping phase for a new project concerning the predictive Argus valuation (future vehicle valuation for leasing/long-term rental contracts, etc.). The objective was to deliver a complete scoping document (scope, existing analysis, objectives, product vision, planning, etc.) for the future PO who would coordinate this new team being created.

- Understanding and analysis of the existing ecosystem

- Project coordination within the team (JIRA, Confluence) and facilitation of agile rituals in coordination with the engineering manager (daily, sprint planning, review, retro, and grooming)

- Backlog management (user stories, functional specifications) and associated arbitrations

- Data analysis and visualization

- Roadmap construction

- Off-team project coordination with various stakeholders (communication, marketing, Argus experts, etc.)

- Delivery on other ancillary projects for the feature team (automation of existing processes, tool simplification)

Within the Organization Department France, I contributed for over two years to the implementation of Carrefour's Blockchain traceability project, first as Product Owner, then as Senior Product Owner. This project aimed to develop traceability management interfaces connected to a blockchain for agricultural sectors, and mobile interfaces for consumers to access them.

I also served as PMO for six months with the COMEX, participating in the monitoring of strategic working groups led by the Executive Director France. This gave me a global and strategic vision of the company.

Finally, I led several projects to improve operational excellence through data analysis, project management, and the implementation of adapted solutions.