Freelancer profile translated to English.
Back to original languageAbout Romain
Former high-level athlete (8 seasons at the highest amateur level), I grew up with a simple requirement: performance, consistency, and teamwork.
As a Customer Success Manager, I specialize in customer relations and satisfaction: onboarding, support, and user training.
My role is to ensure that every user gets the most out of a product or service and stays with it.
I am comfortable with support and CRM tools (Intercom, Zendesk) and automation (APIs) to gain responsiveness without losing the quality of the relationship.
What I'm looking for: long-term assignments to support you in your customer relations.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Adecco MedicalMarketing / Communication OfficerHUMAN RESOURCESJune 2022 - Today (4 years and 2 months)Lyon, FranceMarketing Campaign- Strategy & Graphic Design (Posters, Social Media, Flyers, Webdesign, POS)Email Campaign- Newsletter (B2C/B2B)
- Fédération Française de CyclismeProject Officer - eCycling DevelopmentSPORTSSeptember 2022 - Today (3 years and 11 months)Lyon, FranceeCycling Development in France - Project Management- Organization of the first eCycling French Cup- Organization of the first eCycling French Championship- Support of the French Cycling Federation during the World Championship
- OTAKAMBusiness DeveloperSPORTSSeptember 2018 - Today (7 years and 11 months)Région de Toulouse, FranceGraphic Design:- Website redesign and user experience improvement to attract more users.- Creation of visuals (Magazine, Flyer, Social Media) to promote Otakam at various cycling events, social media, and trade shows.Communication:- Creation of an esports cycling team (Team Zwift OTAKAM)- Social media management- Influencer management- Event creationSales:- Booth organization and presence at various cycling events (GF Mont Ventoux, Ariégeoise, Les Bosses de Provence, etc..)- Relations with various event organizers in France.- Search for potential partners (FFC)R&D:- Development of the Otakam algorithm (Real / Virtual)- Time trial protocol in cycling, in collaboration with Occitane Cyclisme Formation N1- Performance analysis and effort management platform (Sport-Scientist/Data-Analyst)Operations:- Proficiency in Excel (Results management, dashboard)- Regular monitoring, reporting- Google Analytics
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Education
- MasterESG TOULOUSE Business School
- BachelorESG TOULOUSE Business School2019Domaines étudiés : - Les fondamentaux du management - Environnement économique & juridique - Organisation des ressources humaines - Marketing - Politique de distribution - Négociation et management d’équipes de vente - Politique de communication et relations annonceurs - Stratégie de développement international - Gestion, finance