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Romain KnockaertRK

Romain Knockaert

Supermalter

Digital Project Manager - E-Commerce (SFCC)

€700/day
9 projects
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Romain

Hello and welcome to my Malt profile! 👋

Are you looking for a digital and e-commerce project manager, agile, proficient in Salesforce Commerce Cloud (SFCC) and Shopify?

➡️ You're in the right place!
A graduate of Neoma Business School, I began my career at L'Oréal, where I held several positions in digital, with a focus on international e-commerce. I developed solid expertise in managing complex digital projects, from global replatforming to optimizing e-commerce site performance.

My role: to bridge the gap between marketing, technical, and business teams, to ensure clear deliverables and smooth execution, transforming your sites into performance drivers.

💼 Key Skills

Digital project management & e-commerce transformation: international management, functional and technical scoping, marketing/IT coordination, roadmaps, replatforming (Magento → SFCC, Shopify), change management

E-commerce & digital performance: webmastering, e-merchandising and user journey optimization (A/B testing, customer groups, content assets/slots), commercial campaigns and promotions, SFCC and Shopify site launch and deployment, UX and conversion improvement

SEO & content: technical and semantic audits (GSC, Screaming Frog), optimized content creation (articles, brand pages, landing pages), on-site optimization, competitive intelligence

CRM & marketing automation: CRM strategy, customer segmentation and personalization, automation (Klaviyo, Brevo), conversion and loyalty journey optimization.
International management & coordination: training and support for local teams, user guide writing, multi-country project management

🤝 They trusted me
L'Oréal, SkinCeuticals, Vichy, CeraVe, Decléor, Clarins, Swatch Group, TISSOT, Cantabria Labs, Elancyl, Laboratoires ACM, FM Logistic

Looking forward to discussing your project with you!
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • L'Oréal
    Product Owner L'Oréal Dermatological Beauty Pro
    FASHION AND COSMETICS
    December 2024 - Today (1 year and 6 months)
    Levallois-Perret, France
    - Definition and management of the L'Oréal Dermatological Beauty website product roadmap
    - UX redesign and mobile prioritization
    - Writing user stories, grooming, backlog prioritization in SNOW
    - Coordination with tech, UX/UI, data, and medical teams
    - Continuous optimization of user experience and conversion rate for sign-ups (+20% sign-ups during the period)
    - Development monitoring, functional testing, deliverable validation
    - Training and support for international teams
    - Competitive intelligence and benchmarking in the healthtech and dermocosmetics sector
    Product Management Project Management
  • Tissot - Swatch Group
    SFCC Replatforming Project Manager
    E-COMMERCE
    January 2024 - January 2025 (1 year)
    Global SPOC for the Magento to SFCC replatforming project
    Project coordination with the digital agency and brand teams
    FSD validation
    UX coordination
    Project scoping: UAT and contribution phase
    User guide writing
    Training for 29 countries (Americas, Europe, Asia)
    Change management
    Salesforce Commerce Cloud Project Management Training Project Scoping E-commerce
  • Clarins
    E-Commerce Project Manager
    FASHION AND COSMETICS
    May 2023 - December 2023 (8 months)
    Neuilly-sur-Seine, France
    - Support for the French e-commerce team
    - Configuration of promotional offers according to the e-commerce animation plan (campaigns, promotions, coupons, customer groups) on Salesforce Commerce Cloud
    - Product catalog management (master and variant management, stock monitoring, PIM DAM and SFCC link management)
    - On-site e-merchandising management (content assets, and content slots)
    - Internal Search optimization (hypernyms, synonyms, search-driven redirects)
    - SEO optimization
    - Analysis of launch performance and e-commerce reporting for the sales and digital management (Reports & Dashboards, Content Square)
    - Website evolution management: content localization and UAT (Clarins Europe, IT team, and integration agency)
    - User journey improvement through landing page creation with the integration agency (briefing graphic designers then developers)
    Salesforce Commerce Cloud SFCC E-commerce Project Management Webmastering

Reviews

5.0

Out of 3 ratings

C

Chloé

L'Oréal S.A - Tradmarket

Reviewed on 8/7/2023

Romain was also a valuable partner on this project. He met my expectations by always demonstrating responsiveness, kindness, and professionalism. I recommend his work.
C

Chloé

L'Oréal S.A - Tradmarket

Reviewed on 8/7/2023

Romain was a valuable partner in our management project. His meticulous planning, effective communication, and involvement were essential to successfully completing the project. Thanks to Romain, the project was completed successfully and on time.

Recommendations

CR
PC
Lise TrevissoiLT
Céline Remigereau and 2 other people have recommended Romain

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Education

  • Programme Grande École - Master in Marketing: Expertise in Services and Business
    NEOMA Business School
    2021
    Programme Grande École - Master in Marketing : Expertise in Services and Business
  • Double Degree in Business Administration & Marketing
    Universidad La Salle México
    2020
    Double Degree in Business Administration - Affaires, gestion, marketing et services

Certifications

  • BRIGHT
    BRIGHT
    2018
    Spanish
  • IELTS
    IELTS
    2018
    English

Skill set

Categories