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Romain DeltorchioRD

Romain Deltorchio

IT Client Support

€410/day
10 projects
Lyon, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Romain

Thank you for visiting my profile,

I am at your service to support you in tasks related to your support management, whether in processing your clients' requests, internal incidents, or in writing documentation or tools.

Before working for myself, I was an IT consultant for a large French consulting firm, then a support consultant for a great HR software publisher.

Do not hesitate to contact me to discuss your needs!

  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Lucca
    Customer Success Consultant/Project Manager
    SOFTWARE PUBLISHING
    July 2019 - September 2022 (3 years and 2 months)
    Île-de-France, France
    Project Manager:
    ・Deployment of the solution suite (Kick-Off/Audit/Configuration/Training/Follow-up)
    ・Improvement of internal processes and tools
    Support
    ・Processing of external N2 requests via Zendesk ticketing
    ・Internal support assistance
    Project Management Customer Support
  • WAVESTONE
    IT & Data Architecture Analyst
    CONSULTING AND AUDITS
    January 2019 - July 2019 (6 months)
    Île-de-France, France
    AMOA - Information System Implementation
    ・PMO for the deployment of 25 application projects
    ・Production of deliverables
    Project Management
  • Ed&Moi
    Entrepreneur
    March 2018 - January 2019 (10 months)
    1 Espl. François Mitterrand, 69002 Lyon, France
    Ed&Moi is a business creation project, aiming to design mobility solutions, initially intended for active paraplegics. We want to offer them the ability to move while standing, using the strength of their arms. If the idea is simple, the benefits are enormous.
    Project Management
Check out Romain's experience

Reviews

5.0

Out of 2 ratings

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Account deleted

Reviewed on 10/2/2023

Always available, flexible and with quality results! Well done Romain 🤝
T

Thibaut

Shippeo

Reviewed on 6/12/2023

Romain joined us on short notice to play a temp. CSM role for 3 months as we had to manage turnover in the team while expanding our customer base. Super professional, very easy to work with and not afraid to roll-up his sleeves, he got onboarded and autonomous really fast so he was able to help very quickly. Was much appreciated from both the team and our customers. I recommend 5/5!

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Education

  • Master of Business
    Dongguk University
    2017
    Master 1, Business Administration & Services
  • Master Programme Grande Ecole, Designing New Business Models
    IDRAC Business School
    Master Programme Grande Ecole, Designing New Business Models
Check out Romain's education

Skill set (8)

Project Management
IT Support
Client Support
Technical Support
Customer Success
Customer Care
Customer Success Management
Customer Support

Categories