Freelancer profile translated to English.
Back to original languageAbout Roland Patrice
Experienced Project Manager with 12.5 years of experience in project management and 3 years in IT development. With very good knowledge of Salesforce and Qualtrics.
My various missions on projects with strong Data constraints have allowed me to understand the various Data problems that can be encountered on a project.
Certified Safe 6.0
Certified Qualtrics XM
Certified Medallia
Certified CAPM
English
Fluent
French
Native or bilingual
Can work on-site
Massy (up to 50km), Lille (up to 50km), Rouen (up to 30km), Lyon (up to 30km)
Experience
- IpsosSenior CRM Project ManagerCONSULTING AND AUDITSJanuary 2024 - April 2025 (1 year and 3 months)Paris, FrancePROJECT CONTEXTWithin the CX team of IPSOS France, in charge of the deployment of Qualtricsand Medallia CRMs for two of their clients as part of their global campaigns tocollect customer satisfactionACHIEVEMENTS
- Framing the need, defining KPIs, developing the project scope and defining the solution
- Development of the roadmap, detailed planning and deployment strategy
- Coordination of the various stakeholders to ensure compliance with deadlines and budgets.
- Assistance with platform configuration, dashboard design and platform administration
- Management of functional tests and user acceptance testing.
- Operational management, incident tracking, change management and project reporting
- RamsaySantéIT Project ManagerMEDICALSeptember 2022 - December 2023 (1 year and 4 months)Cergy, FrancePROJECT CONTEXTAs part of the upgrade of the IS of Générale de Santé, I am in charge of theOracle migration for all establishments, and the deployment of newapplication versions of 4 business and administrative software packagesACHIEVEMENTS
- Framing of needs with all stakeholders and definition of the WBS
- Definition of migration strategies and organization of the project team
- Development of the roadmap, detailed planning and monitoring indicators
- Monitoring of budgets, schedules and project quality
- Management and coordination of projects
- Organization and facilitation of various Workshops and project meetings
- Reporting, project communication and operational management of the team
- NhoodIT Data Project ManagerREAL ESTATEJanuary 2021 - August 2022 (1 year and 6 months)Lille, FrancePROJECT CONTEXT:Within the Nova program, in charge of data migration and interfacing projects for the decommissioning program of the legacy CRM of Property Management to a new CRM for several countries.ACHIEVEMENTS:
- Framing the needs of the different countries and defining migration and interfacing strategies
- Definition of the technical and project environment, and certain work processes
- Development of the roadmap and monitoring of project progress and quality indicators
- Development of the integration strategy between the Property Management CRM and the country Salesforce instances
- Monitoring of budgets, schedules and project quality
- Management and coordination of projects in order to reduce constraints and overlaps between needs
- Implementation of qualification and cleaning plans for customer data
- Organization and facilitation of various Workshops and project meetings
- Reporting, project communication and operational management of the team
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Education
- Specialized Master in Project ManagementEI CESI2013
- BAC+5 in computer science and telecommunicationsUniversity of Moncton, New Brunswick, Canada2011
Certifications
- CQPM - Industrial Project ManagerGlobal knowledge2011
- PMI - CAPMGlobal knowledge2011