Freelancer profile translated to English.
Back to original languageAbout Rolando
As a dual master's student specializing in "International Marketing of Innovation" and "Digital Customer Experience and Service Design", your team. My diverse international academic background, professional experiences, and proficiency in digital tools and CRM systems enable me to provide effective customer support.
Committed to my team, I am a self-sufficient problem-solver, constantly refining my skills. I cultivate strong relationships through various projects with multiple stakeholders, thus ensuring their expectations are met in terms of challenges and performance.
Spanish
Native or bilingual
English
Native or bilingual
French
Fluent
German
Basic
Can work on-site
París (up to 50km)
Experience
- Espagne PME |MALT,Inside SalesJuly 2024 - Today (1 year and 11 months)Paris, Francefreelancing in Europe Paris, France• Qualify and convert clients: Collect relevant client information to qualify them, understand their needs, and assist them in using the platform to maximize conversions.• Support in finding freelancers: Help clients find and connect with the best freelancers for their projects.• Improve the platform and CRM: Collect and analyze client feedback to suggest platform improvements and collaborate with the product team to optimize CRM efficiency.• Prospecting: Identify and contact potential clients to build a sales pipeline and drive growth.
- Coka Barriga,Life Insurance BrokerFebruary 2020 - June 2020 (4 months)Quito, PC, Ecuadorinsurance in Ecuador. Quito, Ecuador• Led operational excellence initiatives in the life insurance department through effective management of the company's web page content.• Fostered strong sales growth, consistently surpassing business objectives with a solid content strategy.• Optimized expenditures within the department by collaborating effectively with stakeholders.
- BDS,Associate ConsultantJune 2019 - September 2019 (3 months)Quito, PC, EcuadorEcuadorian company for business development. Quito, Ecuador• Led client interactions, organizing the development and implementation of customized solutions for various business needs and challenges (CRM).• Oversaw data collection, analysis, and research efforts.• Produced comprehensive reports and presentations.• Collaborated effectively with consulting team members to deliver high-quality work products.
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Education
- M.D.Catholic University of Eichstätt-Ingolstadt Sc,2024M.D.
- M.D.Toulouse School of Management,M.D.