Name: Transformation & Enablement Consultant
Price: 526 EUR
Availability: InStock

Languages

Portuguese
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lisbon (up to 50km)

Philip Morris International
Digital & Remote Deployment Senior Specialist
DIGITAL AND IT
November 2025 - May 2026 (6 months)
Directed end-to-end delivery of a multi-workstream digital trade program, overseeing initiatives from concept through deployment and scaling.
Brought together 6+ cross-functional workstreams across CRM, content, e-ordering, operations, customer support, and brand teams, ensuring alignment on priorities, dependencies, and execution milestones.
Served as the central interface between business, digital, and operational teams, translating business objectives and brand messages into a structured and consistent trade program.
Strengthened integration between digital and offline customer touchpoints to improve customer journey consistency. Main Achievements:
Pioneered the use of AI tools in the development of high-quality, consistent communication assets with a reduction in delivery time (>50%) and costs (>100%).
Eliminated call-center idle capacity by forward-planning activities and integrating them into the broader trade program workstream, ensuring continuous operation.
Philip Morris International
Area Lead
RETAIL (LARGE RETAILERS)
February 2024 - October 2025 (1 year and 8 months)
Oversaw regional execution of strategic initiatives, aligning commercial priorities, operational execution, and stakeholder engagement across Coimbra and Castelo Branco districts.
Mentored and developed a team of 10, fostering a high-accountability culture focused on communication, alignment, and execution consistency.
Oversaw planning, performance monitoring, and resource allocation to ensure alignment between strategic objectives and field execution.
Philip Morris International
e-Ordering Executive
E-COMMERCE
March 2022 - January 2024 (1 year and 10 months)
Drove rollout and adoption of a global B2B e-Ordering platform (Salesforce Commerce Cloud), aligning stakeholders across commercial, logistics, digital, and operational teams.
Developed onboarding and go-to-market frameworks supporting retailer and partner adoption at scale.
Introduced KPI and reporting structures to improve visibility, alignment, and execution across all stages of the program.
Benchmarked with external markets to implement best practices supporting scalability and continuous improvement.