RPFreelancer profile translated to English.
Back to original languageAbout Rodolphe
Effective, adaptable, and hopefully charismatic, my profile is suitable for both management and independent or team work.
Specializing in IT, I am also often involved in HR, charter writing, management, sales, etc. by my clients.
A macro vision and risk management are part of the eclectic panel of my personality, as is frankness and a lack of "internal politics" sense...
In a few words, it is better to meet me because this personality shows itself immediately.
If you want things to move forward effectively without 80 meetings to choose the font color, I am your man!
French
Native or bilingual
English
Fluent
Can work on-site
Angers (up to 50km)
Experience
- CIDTransition ManagerFebruary 2024 - November 2024 (9 months)La Séguinière, FranceIn an industrial maintenance company, overhaul of the IT system (HRIS, Telephony, Emails, infrastructure…)Overhaul and Management of the remote customer support partMy roles:Manager (Restructuring, Supervision, Procedures, Transition)Project Manager (Communication, Planning and implementation)Change Management (software, structural)SKILLS
- PredellHead of EDI DepartmentFebruary 2019 - June 2023 (4 years and 4 months)Angers, FranceDepartment in direct contact with clients to assist them in their EDI / ETL and EAI migration or update in Agile mode.Composed of 8 people, on multi-support, this department dealt with about fifteen different companies, from SMEs to large international groupsSLA, SLI and SLO defined with clients according to the type of serviceMore than 150 contracts, on-time completion rate validated by the client: 98%My roles:Manager (Recruitment, HR Management, Financial Management, Reporting, Billing)Project Manager (Client Communication, Planning)Change Management (software, structural)Sales (writing quotes and contracts)
- APC MGEHead of Support FranceJanuary 2009 - January 2012 (3 years)Grenoble, FranceInternal IT support department, both software and hardware.Composed of 5 people, this department provided complete support, from the hotline to physical troubleshooting, for a company of 500 peopleImplementation of KPIsImplementation of a resolution treeImplementation of a knowledge baseMy roles:Manager (Recruitment, HR Management, Reporting)Project Manager (Communication, Planning)Change Management (software, structural)
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Certifications
- SCRUM MASTERInternational Scrum League Certification TM2025
- PRODUCT OWNERInternational Scrum League Certification TM2025