Freelancer profile translated to English.

Description

Hello! I'm a beginner virtual assistant, but I'm highly motivated and organized. I love helping entrepreneurs save time on administrative tasks: email management, scheduling, data entry, web research, appointment booking... Skills: Proficient in Google Workspace / Microsoft Office, Notion, Trello, Canva. I am responsive, discreet, and a fast learner. Why me? Affordable rates for a beginner, quick availability, and total commitment to your satisfaction. Contact me for a trial!

Industry field of expertise

Languages

Malagasy
Native or bilingual
French
Conversational
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Dlz
KPI & TOP-UP ANALYST
SOCIAL NETWORKS
December 2025 - Today (6 months)
Tananarive, Madagascar
Total recharge volume
Number of top-up transactions per period (day/month). Indicates the vitality of the prepaid segment.
Total recharge value
Total amount recharged. Directly linked to prepaid revenue.
Average recharge frequency per user
Number of top-ups per prepaid subscriber per month. High frequency signifies loyalty and active usage.
Average recharge amount
Average transaction value. Useful for detecting trends (e.g., promotions increasing amounts).
Transaction success rate
Percentage of recharges successfully completed (vs. failures due to technical issues). Ideal >99%.
Recharge processing time
Average time to credit the account (target: instant for e-top-up).
Channel breakdown
% of recharges via physical vouchers, e-top-up (app/web), USSD, agents, etc. Helps optimize digital distribution.
Fraud or suspicious failure rate
Percentage of transactions blocked or canceled for fraud. Essential to avoid losses.
Contribution to prepaid revenue
% of total revenue from top-ups (often 70-90% in prepaid markets).
Customer satisfaction related to recharges
Measured via NPS or post-recharge surveys (e.g., ease of use).
Google Workspace Microsoft Office 365 Administrative and Commercial Management Data Entry Customer Support & Back Office
AccèsBanque Madagascar
Negotiator
BANKING AND INSURANCE
July 2023 - Today (2 years and 11 months)
Tananarive, Madagascar
Prospecting and developing client portfolio: Identify and approach new clients (individuals, micro-entrepreneurs, SMEs) to open accounts, offer loans or savings.
Consulting and negotiation: Analyze client needs, propose suitable solutions (mortgage, business, consumer loans, bank cards), negotiate terms (rates, deadlines, guarantees).
Loan file preparation and monitoring: Prepare loan files, assess risks, monitor repayments and collections if necessary.
Promotion of digital services: Explain and sell tools like MyAccès (management via Messenger) or the Accesa app to attract a young and digital clientele.
Achievement of commercial objectives: Meet monthly targets (number of accounts opened, volume of loans granted).
Customer relationship: Ensure quality follow-up, build loyalty, and manage complaints.
ERP Software Customer Support & Back Office Data Entry Administrative and Commercial Management CRM