About Rocio
Spanish
Native or bilingual
Experience
- HOSTAL QUINTA SANTILLÁN SLAdministrativeHOSPITALITYNovember 2019 - November 2024 (5 years)Madrid, SpainIn this role, I managed the daily operations of the hostel, combining administrative tasks with customer service.Reservation management and availability control.Invoicing, cash control, and revenue tracking.Preparation and tracking of revenue reports to support operational decisions.Order management and documentation organization.Customer service and incident resolution.
- MEDICALL TALENTO HUMANOAdministrative SupervisorMEDICALJanuary 2015 - January 2019 (4 years)Santafe de Bogotá, ColombiaIn this role, I managed the daily operations of the hostel, combining administrative tasks with customer service.Reservation management and availability control.Invoicing, cash control, and revenue tracking.Preparation and tracking of revenue reports to support operational decisions.Order management and documentation organization.Customer service and incident resolution.
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Education
- Master's Degree2026Máster
- Bachelor's DegreeUniversidad Nacional Abierta y a DistanciaGrado