Description

Ten years in e-commerce and inventory management taught

me how products actually move. Now I design the interfaces

that move them, built in Figma, sharpened with AI-assisted

workflows aimed at conservation and ethical tech.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

EDWARD ROSE AND SONS
Technical Support Representative
January 2026 - Today (7 months)
Kalamazoo, MI, USA
Provide frontline technical support for telecommunications services, successfully diagnosing and troubleshooting
• • internet connectivity and satellite dish hardware issues. Manage the precise execution of new service activations and customer account configurations, ensuring high accuracy and minimal service disruption. Deliver high-quality customer service by efficiently guiding users through step-by-step technical resolutions and system resets.
BELL'S BREWERY
E-Commerce Specialist / Sales Operations Associate
May 2017 - May 2025 (8 years)
Kalamazoo, MI, USA
Implemented a new inventory management system, resulting in a 15% reduction in overhead costs and increased
• •
• • sales through improved product availability. Streamlined order processing workflows, successfully reducing the order error rate by 25% within a six-month period. Managed end-to-end logistics operations including shipping, receiving, picking, distribution, purchasing, and warehousing. Maintained inventory accuracy of 99.5%, optimizing stocking levels and ensuring timely fulfillment for high-volume orders. Increased online sales by 10% by optimizing web content and user interface elements via Shopify.
• • Mentored team members on operational best practices and safety protocols, significantly enhancing overall team performance and efficiency.
TIFFANY'S WINE AND SPIRITS
Night Supervisor / Liquor Manager
October 2014 - May 2017 (2 years and 7 months)
Kalamazoo, MI, USA
Managed all liquor-related inventory and ordering, directing the successful operation of multiple high-volume
• • product categories. Utilized the Michigan LARA portal to efficiently place orders and manage inventory levels for hundreds of distinct SKUs. Negotiated directly with sales representatives to secure allocated items and high-demand products, maintaining a competitive market advantage. Provided overall direction for night shift operations, supervising and training all non-supervisory employees in customer service and stocking procedures.