Robin Vincent

• • Supervised and led a debt collection team (weekly meetings, team building, training)

• • Managed debt collection activities (client segmentation, reminder scenarios).

• • Defined the debt collection strategy according to management objectives, monitored KPIs (DSO, recovery rate).

• • Optimized decision-making through data analysis.

• • Improved debt collection processes (journey mapping, optimized reminders, consideration for vulnerable customers).

• • Structured and validated credit & debt collection data (dashboard, data quality, reporting for the financial department) Coordinated exchanges with other departments.

• • Coordinated the debt collection team's activities to ensure debt follow-up: management of contract end, rent delinquency management, daily operations management (implementation of penalties/extensions)

• • Managed cross-functional relationships between different departments (financing, quality, accounting, customer service) and subcontractors (Concilian)

• • Daily and weekly meetings for the development of effective debt collection strategies and procedures.

• • Managed customer relations with clients in irregular situations: incoming calls, outgoing calls, implementation of payment plans.

• • Monitored activity through the preparation of regular reports on collection performance.