RVFreelancer profile translated to English.
Back to original languageAbout Robin
CRM Project Manager, Data & Engagement | Onboarding & Community Management Specialist
⚡ Accelerating the growth of Deeptech, Fintech, AI, and Crypto startups through intelligent and compliant processes
With over 3 years of project management experience in tech, fintech, and Web3, I specialize in customer onboarding, CRM management, and KYC/AML compliance. From crypto platforms (Kraken, Bitget, Ledger) to AI & NFT startups (RenaissanceNFT, Nashview), I help founders build scalable, customer-centric, and regulatory-compliant processes.
🔧 What I do
Onboarding & CRM/KYC Optimization
Community Management
Structuring and automating KYC/AML workflows for fintech & crypto platforms.
Ensuring compliance while improving customer experience and conversion.
CRM/Data Project & Operations Management
Leading cross-functional teams (tech, data, compliance, marketing) to deliver on time.
Implementing Agile/Lean frameworks to scale operations and customer journeys.
Engagement & Loyalty
Building smooth CRM pipelines (segmentation, automation, data tracking).
Reducing churn and increasing retention through user-centric strategies.
Fintech & AI Consulting
Defining onboarding and engagement strategies for early-stage startups.
Providing expertise on compliance, operational structuring, and scale-up preparation.
🤝 Key Experiences
Crypto/Fintech: Kraken, Bitget, Ledger.
Web3 & AI Startups: RenaissanceNFT, Nashview.
Tech Ops: Amazon (large-scale project management, automation, KPI tracking).
🛠️ Tools
HubSpot, Salesforce, Braze, Zendesk, Confluence, Dataiku, Trello, Notion, Excel (advanced), Datadog, Klaviyo, Tiktok Business.
🎓 Certifications
Bloomberg, CFA Institute (Finance), Applied AI for Coding, AI for Business.
French
Native or bilingual
English
Native or bilingual
German
Fluent
Portuguese
Fluent
Can work on-site
Paris (up to 50km)
Experience
- NashviewCRM and Loyalty Project ManagerSeptember 2024 - October 2024 (1 month)Paris, France- Managed customer onboarding and loyalty programs, implementing personalized and data-driven journeys to establish a sustainable profit center and maximize long-term retention (emailing, notifications, SMS)- Prospecting and activating leads through digital channels and multi-channel CRM (calls, automated campaigns, targeting), identifying new business opportunities and optimizing the sales pipeline- Supported clients in their technical and digital projects: cross-functional coordination with Product/Data teams, rigorous tracking of deliverables, and implementation of satisfaction indicators to ensure optimal user experience.
- KrakenCRM and Loyalty Project Manager - Client Engagement SpecialistMarch 2024 - June 2024 (3 months)Paris, France- Managed commercial development and customer engagement via CRM, aligned with growth objectives and overall company strategy, including qualifying and orchestrating strategic meetings for Sales & Account Executive teams- Collaborated cross-functionally with Product, Data, and Expert Consultant teams, integrating their input into customer relationship strategy, while conducting multi-channel tracking (CRM, email, calls, automation) to refine needs qualification and optimize conversion- Leveraged and enriched CRM & Sales Automation tools (Salesforce, automated workflows) to improve data collection and quality, supervised client missions in project mode, and contributed to cross-functional initiatives (growth, recruitment, delivery).
- AmazonCRM and Loyalty Project Manager - Project ManagerJuly 2023 - December 2023 (5 months)Luxembourg- Managed large-scale CRM and digital projects end-to-end, focusing on integrating data-driven solutions and optimizing customer journeys- Led complex projects in a tech environment, including implementing automation systems, segmentation, and CRM tracking to improve operational efficiency and customer satisfaction.- Optimized internal processes and automated recurring tasks, with rigorous tracking of strategic KPIs (engagement, conversion, retention)- Managed technology tenders and operational oversight of service providers, including comparative analysis of solutions, supervision of their deployment, and validation of their regulatory compliance (GDPR, PSD2).
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Education
- MSc Management & Corporate FinanceEM Business School2024Master 2 – Réaliser une étude de cas en finance d’entreprise sur le groupe PUMA SE dans le cadre du Master 2 Gérer un budget de 50 000 € en tant que président du Club de Ski de l’EM Strasbourg, pour organiser Altigliss et les voyages de ski ; la Coupe du Monde étudiante de ski a rassemblé plus de 1 000 participants
- MSc Finance & Management InternationalInsper2023Banque d’investissement, Capital-investissement et capital-risque, Évaluation financière, Monnaie et systèmes bancaires, Fusions et acquisitions, Sciences cognitives et prise de décision, Pensée design, Entrepreneuriat technologique
Certifications
- Bloomberg CertificateBloomberg2023
- CFA InstituteCFA Institute2023