Freelancer profile translated to English.
Back to original languageAbout Robin
The IT troubleshooting and support professional in Paris & Ile-de-France
Our mission is to offer you the best service shaped by our values, which are proximity, listening, and professionalism.
"ROUX INFORMATIQUE" is proud to offer its services in IT troubleshooting and support to individuals and businesses located in Paris & Ile-de-France and is committed to offering its clients solutions tailored to their needs.
Our strength lies in the proximity and direct trust we establish with clients, as well as our local presence, which ensures rapid and flawless responsiveness.
English
Conversational
French
Native or bilingual
Can work on-site
Paris (up to 50km), Marseille (up to 15km), Bordeaux (up to 15km), Lyon (up to 15km)
Experience
- Roux InformatiqueIT Park ManagerTELECOMMUNICATIONSNovember 2016 - Today (9 years and 9 months)Paris, FranceGive your company the guarantee of optimal operation:- Support (troubleshooting, installation, repair, etc.) for your IT tools,- Networking of your workstations and file sharing,- Ensuring the security of your network,- Advice on the evolution of your IT park,- Installation of your peripherals (scanner, printer, modem, reader, etc.),- Installation of your software (provided you have usage rights),- Staff training,- IT park maintenance (maintenance contract).
- European HomesIT Support ManagerREAL ESTATEOctober 2013 - October 2016 (3 years)Paris, France. Daily management of the IT system (PC, Mac, Smartphone, Tablet). Handling various IT problems encountered daily. Monitoring and management of the IT park using an internally managed Access database. Contacts with various suppliers (MISCO, HP, Amazon, France Systems..). Writing IT procedures. Preparation and participation in service meetings. Microsoft Exchange Management. Training and pedagogy for users (Headquarters and Regional Offices). Travel throughout France (installations, training...). Remote control via Teamviewer
- INSERMIT TechnicianPUBLIC SECTORAugust 2012 - October 2013 (1 year and 2 months)Le Kremlin-Bicêtre, France. Handling various IT problems encountered daily. Monitoring the IT park using various tools (GLPI, OCS). Contacts with various suppliers (MISCO, Dell, HP, France Systems..). Experience in CISCO (level 2 and 3 router configuration). Active Directory Management
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Education
- Higher National Diploma in Management IT (Enterprise Local Network Administrator)Faculty of Trades - Massy2009