Freelancer profile translated to English.

Description

Do you have operational pain points?

Reduce your costs by 30% in 90 days!

In this very particular economic context where "we must do more with less" where every minute, every resource, and every decision counts, augmented operational excellence becomes a real strategic lever for survival to boost the performance of your processes and your teams!

What do I do concretely?

I don't sell you missions... I solve your problems (deadlines, inventory, non-quality, waste, overcosts, lack of KPIs,...) with concrete, measurable results and a real ROI.

Thanks to a "Lean + Automation + Data" approach, I support you from start to finish, without heavy transformation with fast and sustainable gains:

- Systemic Diagnosis / Audit,

- Process Optimization,

- Agile Project Management,

- Task Automation (RPA, ETL, API, AI),

- Application Development (low code, no code),

- Data Engineering & BI Dataviz (Excel automations, Power BI, Swapp Dash©),

- Lean 6 Sigma Training / Coaching.

Why me?

- Certified Black Belt after 3 years of training (Allianz SE).

- Winner in 2010 of the "World Operational Excellence Award" (Allianz SE).

- More than 15 years of project experience with Major Groups (Services, Industries).

- Dozens of optimization / transformation / Change Management projects, carried out with high financial stakes.

- Mixed expertise Black Belt / SAFe® Product Manager / Management.

- Commitment to results.

An example of results?

Mission: Unleash the full power of the cross-channel model, develop seamless Lean journeys, optimize operational processes to meet new consumer behaviors and maximize the exploitation of leads from the website.

Results: +64% productivity, +50% revenue, -50% resources, €800k savings.

Having a problem with deadlines, inventory, performance, operational pain points? Let's talk about it!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Swapp
CEO & Founder
CONSULTING AND AUDITS
March 2015 - Today (11 years and 5 months)
Paris, France
• • "Deep Dive" Consulting / Audit / Diagnosis for Business Units with operational model analysis through the "Operational Excellence" lens
• • Lean 6 Sigma and SAFe operational excellence project management
• • Task Automation (RPA, ETL, API, Generative AI)
• • Data Engineering
• • Creation of automated Excel Dashboards & BI Dataviz (Power BI, Swapp Dash)
• • Development of connected applications (AI, low code)
• • Training in Operational Excellence, Lean 6 Sigma method (optimization, security, continuous improvement, value creation)
Operational Excellence Task Automation Complex Project Management Black Belt Lean Six Sigma Dataviz
Allianz
Executive Manager
BANKING AND INSURANCE
May 2015 - May 2019 (4 years)
Paris, France
• • Management of Allianz France's 7 eBusiness Contact Centers, both onshore and offshore, for P&C sales and management activities
• • Performance and profitability steering
• • Creation of global, centralized, and automated reporting
• • PMO for the redesign projects of Allianz's Auto & Home insurance CRM
• • Representative of Allianz France at Contact Center & eBusiness expert meetings
• • Development of a Lean 6 Sigma operational excellence culture and continuous improvement
Multi-site / Multi-country Management Vendor Management / BPO Contact Center Management Performance Steering (KPI) PMO & Transformation
Allianz,
Executive Manager
BANKING AND INSURANCE
May 2012 - April 2015 (2 years and 11 months)
Paris, France
• • Management of Allianz France's subsidiary operations responsible for the "eAllianz", "AllSecure" brands, and white labels for P&C and Health sales & management activities
• • Performance and profitability steering
• • Implementation of incentive programs and performance management (internal teams, Allianz sales networks, partners, comparison sites)
• • Co-implementation of the multi-access model with the Marketing Director of Allianz France and associated reporting
• • Implementation of a lead processing algorithm based on priorities (revenue, new business, attrition)
Multi-channel Operations Management (Sales & Services) Lead Management & Data Optimization Business Model Transformation Operational Excellence & Continuous Improvement Performance and Profitability Steering