Freelancer profile translated to English.
Back to original languageAbout Roberto
Freelancer in design and video editing with a background in customer service in a call center. Clear communication, incident management, and punctual deliveries. Thumbnails, reels, and YouTube videos that attract and retain.
Spanish
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Intelcia para MoeveIncident ManagementMay 2025 - Today (1 year and 1 month)Madrid, SpainCustomer service for incidents. A call center where we handle various applications such as CRM, SIF, and many others. Customer handling and problem-solving, both via chat and phone.
- 100 MontaditosStore AssistantJanuary 2025 - March 2025 (2 months)Parla, SpainPosition at the checkout, kitchen, bar, and cleaning of the premises. Focused on customer service with quick resolution of unexpected problems.
- FreelanceVideo EditorJanuary 2020 - Today (6 years and 5 months)Professional video editor for various clients. For YouTube videos, as well as commercials and diverse marketing content.
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Education
- Higher Education DegreeOfficial Vocational Training Institute Medac2026Grado superior
- Scientific BaccalaureateAquila School2024Bachillerato científico