Robert F.

I support companies as a customer support and backoffice freelancer, as well as a virtual assistant for administrative tasks and handling customer inquiries.

For almost 3 years, I have been working in customer service for a payment service provider, assisting customers daily via email and phone with questions about invoices, payments, and online retail orders.

A frequent part of my work involves clarifying returns and refunds, which requires coordination between customers, merchants, and payment processing. I place great importance on friendly, structured, and solution-oriented communication.

Additionally, I have a degree as an IT specialist for system integration and several years of experience with an internet provider, where I was involved in system administration and support for internet services.

My services include, but are not limited to:

• Customer service via email and phone

• Processing support tickets

• Backoffice and administrative tasks

• Support with returns and payment inquiries in online retail

• Preparatory accounting (invoices, receipts, data maintenance)

Availability:

I am happy to assist with smaller projects in customer support and backoffice (5-15 hours per week).

I am also available on Sundays.