Freelancer profile translated to English.

Description

Graduated from a business school with a degree in Portuguese Language and Literature, I have acquired practical skills in data analysis, problem-solving, strategic decision-making, as well as skills in translation, research, and critical analysis. My various professional experiences have also allowed me to develop skills in communication, leadership, and collaboration to work effectively with team members and stakeholders.

Languages

French
Native or bilingual
Portuguese
Native or bilingual
English
Fluent
Spanish
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

My Little Paris
Customer Care Manager
FASHION AND COSMETICS
January 2023 - January 2024 (1 year)
Paris, France
Within the e-commerce team for My Little Box and Gambettes Box:
- Management and operational management of customer service
- Monitoring and analysis of customer relationship KPIs
- Creation of reports to share customer feedback internally
- Monitoring of team performance
My Little Paris
Retention & Customer Experience Project Manager
FASHION AND COSMETICS
August 2021 - August 2022 (1 year)
Paris, France
Management and optimization of retention and customer experience within the Caring department for My Little Box France.
- Strategic definition of retention levers and monitoring of various performance indicators
- Creation of CRM communication campaigns and retention operations
- Briefing and monitoring of creative teams for CRM communication projects and campaigns
- Analysis of post-campaign results to develop recommendations for future operations
- Collaboration with the German team for the implementation of retention operations adapted to the German market
My Little Paris
Customer Care Assistant
FASHION AND COSMETICS
January 2021 - July 2021 (6 months)
Paris, France
Organization and operational management of Customer Care activities: proactive transmission of information and creation of necessary tools for the proper handling of incoming requests in a customer-centric approach for My Little Box France and Gambettes Box France.
- Liaison between the operational team and the Care department management
- Guarantee of quality, efficiency, and customer satisfaction on our Chatbot tool through the creation and optimization of permanent and occasional customer journeys based on current events.
- Monitoring of various dashboards and knowledge of performance indicators
- Writing FAQ articles