Freelancer profile translated to English.
Back to original languageAbout Rinasoa Jenny
Hello, my name is Jenny, an experienced remote agent with 6 years in customer service in call centers (Intelcia, Vivetic, AFI Assurance).
I help you effectively manage your remote customer relations, whether by phone, email, or chat, and I can also schedule appointments or follow up with your clients.
My goal: to save you time, provide quality customer service, and build customer loyalty.
I am serious, punctual, and I adapt quickly to your tools and processes.
Available for a short or regular remote mission from Madagascar, I can adjust the time and rate for an initial test to build a trusting relationship.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- IntelciaSales AdvisorJuly 2019 - January 2022 (2 years and 6 months)• Receive incoming calls• Respond to customer requests and questions• Build customer loyalty• Handle complaints
- Vivetic GroupCustomer ServiceFebruary 2022 - October 2022 (8 months)• Receive incoming calls• Respond to customer requests and questions• Build customer loyalty• Handle complaints
- AFI AssuranceHealth Insurance BrokerOctober 2022 - July 2024 (1 year and 9 months)• Process commercial aspects of the client portfolio• Ensure customer satisfaction• Populate and qualify the customer knowledge base
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Education
- General Education Baccalaureate A2Arcade Talatamaty2016Baccalauréat de l'enseignement générale A2
- Bachelor's Degree in Business CommunicationCNTEMAD2020Licence en Communication des entreprises