Rim Majdoubi

Proven experience in managing transformation projects and implementing IT solutions (particularly Cargo Management System) with a central role in several areas:

Business Analysis: defining needs, modeling target processes, participating in RFPs and supplier selection.

Project Management: writing project charters, governance, planning, development monitoring, coordinating business and IT teams, reporting to top management.

Testing Management: defining scenarios, monitoring tests, managing issues, coordinating with the IT team.

Change Management: defining and implementing the change strategy, leading training sessions, post go-live support (hypercare), audit and continuous improvement.

Operational Process Optimization: redesigning workflows (Shift Change, ULD Management), change management with internal teams and clients, piloting POCs up to implementation.

Senior Consultant – Ernst & Young / L'Oréal Group – Travel Retail

France | Sept. 2017 – Sept. 2018

IT and Business Process Transformation Consulting Mission for the L'Oréal Group's Travel Retail division.

IT & Business Support Process Optimization: defining the target support model, structuring the Helpdesk.

ServiceNow Deployment: functional scoping, writing specifications, data migration.

Project Management: stakeholder coordination, planning, implementation monitoring.

Change Management: communication strategy, user engagement, change support.

-Diagnostic of the IT Department's AS-IS state -Benchmark study of IT budget indicators -Mapping of the existing organization and definition of the target organization -Proposal for improvement of the IT sourcing strategy