Freelancer profile translated to English.

Description

Experienced Arabic-English translator, I also offer quality customer service in retail and hospitality. Rigorous, responsive, and satisfaction-oriented, I adapt to your needs to ensure a professional and effective result.

Industry field of expertise

Languages

Arabic
Native or bilingual
English
Native or bilingual
French
Conversational

Workplace preferences

Remote only

Primarily works remotely

blue sky hotel
receptionist
TRAVEL AND TOURISM
October 2017 - October 2018 (1 year)
Fès, Morocco
Greet customers/visitors with courtesy

Answer phone calls and emails

Provide information and direct visitors

Perform basic administrative tasks

Keep the reception area clean and organized
aquaphor
customer service
E-COMMERCE
November 2018 - August 2019 (9 months)
Fès, Morocco
Respond to customer inquiries (phone, email, chat)

Provide clear information about products and services

Handle complaints and propose appropriate solutions

Follow up on customer cases

Maintain good customer relations and satisfaction

Update information in the system
chargée des visites
museum
CULTURE
September 2019 - February 2024 (4 years and 5 months)
Fès, Morocco
Welcome museum visitors

Organize and lead guided tours

Present works and exhibitions clearly and educationally

Adapt discourse according to the audience (children, adults, groups)

Answer visitor questions

Ensure compliance with museum rules

Contribute to a pleasant and enriching visit experience