Freelancer profile translated to English.

Description

Automation expert with strong expertise in developing custom business solutions. I specialize in creating intelligent automated systems using Google Apps Script and integrating AI to optimize business processes.

Key Technical Achievements:

▪️ Design and implementation of a comprehensive automation system for The Artist Academy's novel competition

▪️ Development of intelligent chatbots and email assistants integrating the latest AI technologies

▪️ Creation of data analysis tools and interactive dashboards for real-time monitoring

▪️ Implementation of optimized AI prompt generation systems

Technical Expertise:

🔹 Google Apps Script Development

- Creation of custom applications within the Google Workspace ecosystem

- Advanced workflow automation

- Integration between different platforms

🔹 AI Integration & Automation

- Development of systems leveraging AI APIs (GPT and others)

- Creation of personalized intelligent assistants

- Automation of business processes through AI

🔹 Analytics & Data

- Design of automated reporting systems

- Creation of dynamic dashboards

- Data visualization tools

Methodology:

✓ In-depth analysis of business needs

✓ Design of scalable and maintainable solutions

✓ Implementation of robust systems with error management

✓ Detailed documentation and user training

✓ Continuous support and optimization

Areas of Intervention:

- Startups and scale-ups

- Companies undergoing digital transformation

- Cultural and creative organizations

- SMEs seeking to optimize their processes

Available for:

▫️ Google Apps Script development missions

▫️ Complex automation projects

▫️ AI solution integration

▫️ Custom tool creation

▫️ Process optimization consulting

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Netino by Concentrix
Supervisor of SMI / Digital Insight Pole - FMCG / Retail Sector
DIGITAL AND IT
October 2020 - May 2024 (3 years and 6 months)
- Management of the brand image for a portfolio of clients, all key players in retail and consumer goods (FMCG), particularly through social listening.
- Digital monitoring of the concerned brands' social media.
- Generation and presentation of daily/weekly or monthly activity reports.
- Supervision of tasks performed by moderators based on specific criteria (volume, response time, customer satisfaction, ...); monitoring of key performance indicators and optimization recommendations.
- Digital customer relations.
Netino by Webhelp / BusBud
Customer experience specialist
DIGITAL AND IT
January 2019 - March 2020 (1 year and 3 months)
- Management of customer support (from onboarding to final booking on the website or mobile application) through the Zendesk tool.
- Monitoring of online bookings and any complaints.
- Processing refunds with online payment processors.
- Invoice preparation.
- Escalation to the bus company in case of incidents (mechanical failure, trip cancellation, bad weather conditions, delayed or missing bus, unreadable QR code, "mapping issue", ...etc)
- Implementation of customer loyalty strategy.
- Reporting bugs and other errors to technical support.
Netino by Webhelp / Française des Jeux
Content moderator
DIGITAL AND IT
December 2018 - January 2019 (1 month)
Moderation of photographic content during the one-time French Games "Gift Pouches 2018" campaign.