About Rihanatou
French
Native or bilingual
Experience
- GaleryAfter-Sales Service & Process Optimization ConsultantJanuary 2025 - January 2026 (1 year)France• Diagnostic and restructuring of the after-sales service processes of a French entity, in support of the local SAV team• Definition of complaint handling procedures and standardization of service quality• Transfer of best practices between Burkina Faso and France structures to harmonize SAV standards, skills=[]
- DoonyalabsProcess Optimization ConsultantJanuary 2025 - January 2026 (1 year)Guadeloupe• Audit of operational processes and identification of efficiency gain levers• Strategic recommendations for structuring and streamlining internal operations• Support for the implementation of action plans and monitoring of performance indicators, skills=[]
- PNUD BurkinaINSTITUTIONAL & INTERNATIONAL PARTNERSHIPS Leveraging digital technology within ZIKFLORENovember 2021 - June 2026 (4 years and 8 months)Burkina Faso• Support within the United Nations Development Programme framework, to integrate and leverage digital technology within ZIKFLORE Burkina's operations, skills=[]
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Education
- Master in Applied TaxationCERPAMAD2012Master Fiscalité Appliquée
- Professional Bachelor's Degree in Finance and AccountingIAM Ouaga2010Licence Professionnelle Finances Comptabilité