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Rihanatou KaboreRK

Rihanatou Kabore

After-Sales Service & Process Optimization Consultant

€300/day
Ouagadougou, BF
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Rihanatou

Business Structuring Consultant | Business Plan | Process Optimization | Customer Success

An entrepreneur and consultant for over 10 years, I support SMEs, startups, and project leaders in structuring their activities, improving their processes, and seeking funding.

My expertise includes:

- Development of Business Plans and financial forecasts
- Construction of Business Model Canvas (BMC)
- Preparation of funding applications and responses to calls for projects
- Organizational structuring and process optimization
- Implementation of procedures and management dashboards
- Project management and remote team coordination
- Customer Service and Customer Success consulting
- Integration of generative AI tools to improve business productivity.

Throughout my career, I have supported companies and organizations in Burkina Faso, France, and Guadeloupe, while also developing my own phytotherapy company, ZIKFLORE BURKINA.

I am recognized for my ability to transform ideas into structured projects, simplify processes, and offer concrete solutions adapted to the realities of each organization.

My mission: to help companies gain efficiency, achieve sustainable structuring, and accelerate their growth.

Based in Ouagadougou, Burkina Faso – Available for 100% remote or hybrid assignments.
  • French

    Native or bilingual

Can work on-site
Ouagadougou (up to 50km)

Experience

  • Galery
    After-Sales Service & Process Optimization Consultant
    January 2025 - January 2026 (1 year)
    France
    • Diagnostic and restructuring of the after-sales service processes of a French entity, in support of the local SAV team
    • Definition of complaint handling procedures and standardization of service quality
    • Transfer of best practices between Burkina Faso and France structures to harmonize SAV standards, skills=[]
  • Doonyalabs
    Process Optimization Consultant
    January 2025 - January 2026 (1 year)
    Guadeloupe
    • Audit of operational processes and identification of efficiency gain levers
    • Strategic recommendations for structuring and streamlining internal operations
    • Support for the implementation of action plans and monitoring of performance indicators, skills=[]
  • PNUD Burkina
    INSTITUTIONAL & INTERNATIONAL PARTNERSHIPS Leveraging digital technology within ZIKFLORE
    November 2021 - June 2026 (4 years and 8 months)
    Burkina Faso
    • Support within the United Nations Development Programme framework, to integrate and leverage digital technology within ZIKFLORE Burkina's operations, skills=[]

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Education

  • Master in Applied Taxation
    CERPAMAD
    2012
    Master Fiscalité Appliquée
  • Professional Bachelor's Degree in Finance and Accounting
    IAM Ouaga
    2010
    Licence Professionnelle Finances Comptabilité

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