About Riêyn
I help companies grow by strengthening customer relationships, improving communication, and delivering high‑quality content. With extensive experience in Customer Success, I combine strategic relationship management, process optimization, and language expertise to guide clients, reduce churn, and elevate customer experience across the entire lifecycle.
My strengths lie in clarity, empathy, structured thinking, and problem‑solving. I translate complex needs into actionable solutions, streamline workflows, and ensure that teams and clients stay aligned, both strategically and operationally.
Alongside my CSM work, I support organizations with writing, content evaluation, scenario design, and language‑driven voice‑over, enabling me to enhance not only customer relationships but also the quality and consistency of communication.
English
Fluent
Dutch
Native or bilingual
Remote only
Primarily works remotely
Experience
- LIGHT FIREIndependent ContractorApril 2025 - Today (1 year and 2 months)Working Remote on international projects. CSM tasks, digital evaluation, content ceation and audio voice acting.
- LeadDeskCustomer Success ManagerMay 2024 - December 2024 (7 months)Building and maintaining strong customer relationships, driving engagement, and ensuring retention and growth. Skilled in onboarding, training, and leading QBRs to align on KPIs and improvements. Collaborating cross-functionally to identify upsell opportunities and negotiate renewals with C-level executives to exceed sales targets. Focused on reduc ing churn, enhancing retention, and driving business growth.
- TDACustomer Service RepresentativeMay 2024 - December 2024 (7 months)Projects for Ayvens bank, Royal Flora Holland, Univé. Worked as an independent contractor for the companies
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Education
- HBO ManagementNCOI OPLEIDINGEN2010
- MBO Commercial employee Marketing Communication in- and outdoor, level 4ROC VAN AMSTERDAM GOOI EN VECHTSTREEK2008
Certifications
- Elements of AIUNIVERSITY OF HELSINKI2026
- Delivery Tips for Speaking in PublicLinkedIn2024
Categories
- Other