Description

IT Engineer with 10+ years of experience managing multi-platform environments (macOS, Windows, Linux, iOS, Android) in high-stakes settings, including fintech, retail, and EU institutions. Specialist in Jamf Pro, Intune, Workspace ONE, CrowdStrike, and Okta. Able to own end-to-end missions: audits, MDM deployment and migrations, security hardening, scripting and automation, and compliance documentation. Fluent in French and English.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Bruxelles (up to 50km)

Keyrock
IT Operations Engineer
March 2023 - November 2025 (2 years and 8 months)
Brussels, Belgium
• • Managed the full lifecycle of a heterogeneous endpoint fleet (macOS, iOS, Windows, Linux) across multiple MDM platforms: Microsoft Intune, VMware Workspace ONE, and Jamf Pro.
• • Led a platform migration from VMware Workspace ONE to Jamf Pro for Apple device management, including policy redesign, Configuration Profiles, and Smart Groups.
• • Architected zero-touch deployment workflows using Windows Autopilot and Apple DEP (Automated Device Enrollment), ensuring devices were compliant before reaching end-users.
• • Enforced security policies across all endpoints via MDM profiles: disk encryption (FileVault, BitLocker), firewall configurations, and automated OS patching.
• • Developed Python, Bash, and Shell scripts to automate security audits, compliance checks, and remediation of non-compliant endpoints.
• • Deployed and managed CrowdStrike Falcon (EDR) globally; served as first-line responder for threat detection, containment, and incident mitigation.
• • Engineered IAM policies using Okta (SAML/OIDC) and Google Workspace, enforcing Principle of Least Privilege across the SaaS ecosystem. Ensured compliance with ISO 27001, DORA, and MiCA.
• • Administered Fortinet network infrastructure (FortiGate, FortiSwitch, FortiAP): LAN segmentation, secure network protocols, and office connectivity.
• • Designed and optimized IT onboarding/offboarding workflows in collaboration with HR for employees and third-party providers.
• • Administered Microsoft 365 collaboration services (Exchange Online, SharePoint Online, OneDrive for Business): mailbox management, permissions, shared drives, and end-user support.
• • Managed application lifecycle across MDM platforms (Intune, Jamf Pro, Workspace ONE): app deployment, packaging, configuration, and SaaS license administration.
Jamf Mac OS Okta Google Workspace Crowdstrike
Mastercard
VIP Support Engineer – Field Services
April 2022 - February 2023 (10 months)
1410 Waterloo, Belgium
• • Provided VIP-level support for Windows and macOS workstations: image deployment, software installation, and troubleshooting.
• • Administered workstations and user accounts in Active Directory; performed network diagnostics and troubleshooting.
• • Maintained IT asset inventory and provided cross-platform support for all IT-related requests.
Active Directory Microsoft Intune Microsoft Entra ID Mac OS Jamf
Skyforce Cyber Security
Support Team Lead
January 2021 - February 2022 (1 year and 1 month)
1410 Waterloo, Belgium
• • Led a team of network technicians: schedule coordination, stock management, and L2 support escalation handling.
• • Conducted pre-deployment analysis of client IT infrastructures; planned and coordinated firewall installations and maintenance operations.
• • Monitored customer firewalls proactively and delivered cybersecurity best practices training.
Firewall Network administration EDR Backup Cybersécurité