About Richard
English
Fluent
Spanish
Basic
French
Native or bilingual
Experience
- BNP-ParibasClient ExecutiveBANKING AND INSURANCEAugust 2025 - Today (10 months)Montreuil, FranceClient Executive for the Client Unit, responsible for client relations with CIB and subsidiaries:
- Escalation point for all client requests and complaints
- Management, leadership, and coordination of the team in charge of CIB and subsidiaries (CSM, TAM, CPM, Contract Manager, Financial Controller)
- Organization, writing, and facilitation of steering committees (COPIL, Finance Committee, Service Review, Strategic Committee)
- Financial monitoring
- Obsolescence monitoring
- Presentation of roadmaps and major infrastructure evolution projects that may impact them to clients
- Supervision and escalation of any new issues that may impact client relations.
- Safran Aircraft EnginesProject ManagerAVIATION AND AEROSPACEMarch 2024 - June 2025 (1 year and 2 months)Moissy-Cramayel, FranceProject management for a major reversibility project
- Management of OS, Applications, and Operational Security streams
- Leadership of project managers and external stakeholders
- Organization of skill transfers
- Document reviews and evaluation
- Implementation of ITSM processes: service catalog, incident and change management processes
- Support for recruitment in France and India
- Implementation of Safran Group's operational tools
- Assistance in setting up steering and reporting bodies.
- BNP ParibasProject Manager - Assistant to Production DirectorBANKING AND INSURANCEFebruary 2020 - March 2024 (4 years and 2 months)Luxembourg, LuxembourgProject management for the migration of applications from Luxembourg to Paris in QAP / SAFe-Like mode
- Migration of over 50 applications with a change of hosting provider
- Development of a two-year project plan with work packages
- Budget development (€19.6M, >10000 person-days)
- Project execution with leadership of six project managers (New server creation, application reinstallation, flow mapping and recreation, testing and validation, user profile recreation)
- Implementation of a new operations team to compensate for the service deficit introduced by the change of hosting provider
- Infrastructure project management
- Leadership of project managers and external stakeholders
- Expertise in project governance and coaching of external stakeholders
- Assistance in renegotiating the outsourcing contract
- Supervision of the outsourcer and verification of their commitment adherence
- Management of internal group suppliers
- Assistance in setting up steering and reporting bodies.
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Education
- DEA in Molecular PhysicsPierre and Marie Curie University1994
Certifications
- PRINCE2 FoundationPeopleCert2020
- Professional Scrum Master I Assessment (PSM I)Scrum.org2020