About Richard
English
Fluent
French
Native or bilingual
Experience
- Orange BankTech Lead Modern Workplace / Endpoint – Workplace TransitionBANKING AND INSURANCEFebruary 2021 - Today (5 years and 4 months)Montreuil, FranceAchievements:• Piloted the Workplace transition between Groupama Banque and Orange Bank• Migration and standardization of 1,600 endpoints: PCs, VDI, smartphones• Deployment and security via Intune, Entra ID, CrowdStrike, BitLocker, AppLocker, Zscaler• Managed application compatibility and remediation for 80 applications• Led operational governance: CORUN, COPROJ, COSEC, SLA/KPI monitoring• Coordinated major incidents, L2/L3 escalations, and international support• Drove change management and improved service quality with a 35% reduction in incidents• Implemented a Workplace request portal on Jira and contributed to the CMDB
- ICARE ASSURANCE (BNP Paribas)IT AdministratorBANKING AND INSURANCEMay 2017 - September 2020 (3 years and 5 months)Boulogne-Billancourt, Île-de-France, France• Administration of workstations and the Microsoft base in a banking/insurance environment• Deployment of builds and packages via SCCM• Migration of 300 workstations from Windows 7 to Windows 10• Participation in the Office 365 / Teams project• L2/L3 Support, ServiceNow escalations, writing technical procedures• Mobility management, Active Directory, WSUS, Veeam, Splunk, and media encryption
- SuezAdministrator / L2 SupportENERGY AND UTILITIESSeptember 2014 - September 2016 (2 years)La Defense• Administration of 4700 printers via PRINTERLOGIC• Handling incident tickets, monitoring, and escalation to L3• Deployment of O365 and business applications via SCCM packages• User account administration in Active Directory• Qualification of drivers and testing of drivers before deployment
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Education
- Microsoft Azure - FundamentalsGlobal Knowledge
- Jira SoftwareAtlassian2016Formation en enterprise (CIPRES)