Richard T.

Coordination of Workplace transformation as part of the Groupama Banque transition to Orange Bank, including migration of an on-premise environment to the Microsoft cloud: Microsoft 365, Entra ID, Intune, SharePoint, and Azure.

BUILD & RUN scope in a banking/insurance context, coordinating Workplace, Infrastructure, Security, Support, and business teams across a multi-country environment: France, Morocco, Poland, Romania.

Key achievements:

• Coordination of the renewal, migration, and standardization of 1,600 endpoints: PC, Mac, VDI, smartphones

• Industrialization of Windows 11 imaging via Autopilot

• Intune deployment: applications, policies, scripts, configurations, compliance, UAT, and production

• Enrollment and management of 300 iOS / Android mobile devices and tablets

• Audit, rationalization, and operational monitoring of 80 applications

• Analysis of OS compatibility, licenses, business applications, and remediation

• Utilization of Nexthink: inventory, workstation health, OS Build Info, performance, crashes, battery

• Workstation security: CrowdStrike EDR, BitLocker, AppLocker, Zscaler, Admin By Request

• IAM and user lifecycle tracking with Entra ID, SailPoint, and Okta

• L3 Referent for major and critical incidents via ServiceNow

• Coordination of international support from 75 external contributors

• Participation in CORUN, COPROJ, and COSEC meetings

• KPI/SLA tracking, incident prioritization, escalations, and continuous improvement

• Deployment of a secure cloud printing solution on 65 printers

• Creation of technical documentation, practical guides, and user support materials

Stack: Intune, Endpoint Manager, Entra ID, Azure, Microsoft 365, Windows 11, Autopilot, Active Directory, IAM, SailPoint, Okta, CrowdStrike, BitLocker, AppLocker, Zscaler, Admin By Request, ServiceNow, Jira, Nexthink, EasyBI, Lexmark Cloud Print, iOS, Android.

Workplace and systems administration in an insurance/banking context, for 230 users and 300 workstations.

Key achievements:

• Active Directory Administration: accounts, groups, permissions, workstations

• Application package deployment via SCCM

• Workstation and server updates management via WSUS

• Migration of 300 Windows 7 workstations to Windows 10

• Participation in Office 365 and Microsoft Teams migration

• Mobile fleet administration via MobileIron and M.I.M.

• L2 Support and L3 escalations via ServiceNow

• Security event analysis and monitoring via Splunk

• Backup verification via Veeam

• CFT flow operations: control, batch restarts, operational monitoring

• SAP Business One administration for 20 users

Technical Stack:

Active Directory, SCCM, WSUS, Windows 7, Windows 10, Office 365, Microsoft Teams, ServiceNow, MobileIron, M.I.M., Splunk, Veeam, CFT, SAP Business One, iOS, Windows Server.

• Supervision and management of a team of 3 technicians

• Monitoring and reporting of L2 and L3 incidents and requests via the JIRA incident management tool (assignment, qualification, processing, and analysis)

• Escalation, tracking, and follow-up of incidents with L3 support (publishers, external service providers)

• Analysis and implementation of corrective actions related to support

• Production of activity statistics and reports

• JIRA Administrator (account management, definition of support groups and SLAs)

• Active Directory Administrator (management of accounts, groups, distribution lists, and machines)

• Management of IT equipment and mobile phones

• Implementation of an IT asset management tool

• Creation of explanatory and corrective procedures related to installations and incidents

• Deployment of iOS mobile phones

• Migration of Windows 7 PCs to Windows 10

Technical Stack: Jira, Active Directory, Windows 7, Windows 10, iOS, IT asset management, SLA, L2/L3 support, reporting, IT procedures.