Freelancer profile translated to English.
Back to original languageAbout Richard
📌 Looking for an expert capable of structuring, training, and motivating your teams to improve their performance?
With over 20 years of experience in training, instructional design, sales management, and operations management, I support companies in skill development and organizational optimization.
🎯 My key expertise:
✅ Training & Instructional Design: Design and delivery of impactful training on sales, customer relations, and digital transformation.
✅ Sales & Customer Relationship Strategy (B2B & B2C): Development of sales performance and optimization of customer experience.
✅ Operations Management: Structuring and steering activities to improve team efficiency and productivity.
✅ Digital Transformation & AI: Supporting companies in adopting new technologies and automating processes.
✅ Management & Coaching: Leading and training teams for rapid and sustainable skill development.
🎯 Solid references: I have collaborated with companies such as Bouygues Telecom, Orange, Canal+, Orange Bank, and Foundever, leading training and organizational transformation projects.
What I love...: Tool-based training!
📩 Want to discuss a project or opportunity? Contact me here or via the website
French
Native or bilingual
English
Fluent
Spanish
Fluent
Can work on-site
Angers (up to 50km), Paris (up to 50km), Nantes (up to 50km), La Roche-sur-Yon (up to 50km)
Experience
- ConsultantFormateurIndependent Consultant Project Manager Training - Consultant TrainerTELECOMMUNICATIONSJanuary 2014 - Today (12 years and 7 months)Instructional design, trainer training, and training delivery in a technical environment for companies like Bouygues Telecom, Orange, Canal+, Orange Bank, Compagnie Nationale des Commissaires aux Comptes...Customer Service, B2C Sales: Instructional design, trainer training, and training delivery on sales techniques and customer relations.
- Université d'AngersConsultant - LecturerEDUCATION AND E-LEARNINGJanuary 2011 - December 2016 (5 years and 11 months)Training: Teaching at Bachelor's and Master's levels in computer communication, web strategy, and digital media.
- Espace Conseil EnergieSales & Communication Manager, Associate DirectorCIVIL ENGINEERINGJanuary 2006 - December 2012 (6 years and 11 months)Angers, FranceB2C Sales and Marketing: Sales, Management of 12 salespeople and 2 installation teams. Marketing and Communication: Development and implementation of communication and marketing strategies, creation of materials. IT: Use of tools for managing and tracking sales performance.
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Education
- Bachelor of Science in MarketingInstitut Supérieur Européen de GestionBachelor Marketing Communication Publicité
- BTS International TradeInstitut Supérieur Européen de Gestion|BTS Commerce International