Richard Kirsch

Over the past five years, I was the managing director of an e-commerce and logistics company in the refurbishment sector, responsible for the setup, scaling, and operational management of a team covering technology, logistics, purchasing, sales, and administration. Under my leadership, one of the first companies in a new market segment of our industry developed into a relevant player with millions in revenue and a clearly structured operational foundation.

I designed and professionalized all core areas, building them out completely process-wise. My focus was on transforming complex workflows and heterogeneous teams into an efficient, transparent, and scalable organization.

A central part of my work was the introduction and adaptation of our ERP system (Odoo 17/18). In the role of Product Owner and Business Analyst, I defined module setup, master data structure, role logic, workflows, automations, reporting, and warehouse processes. I ensured that Odoo ran both technically stable and fully and reliably mapped the core business processes.

In leadership, I developed an interdisciplinary team and established clear responsibilities and communication structures. I guided the organization through growth phases and economic pressure situations. This also included managing the impact of a rapidly changing market landscape, where consolidations, acquisitions, and margin pressure ultimately led to insolvency. This phase strengthened my ability to steer companies safely through crises and develop realistic solutions.

Today, I combine this experience into a profile as a Business Architect, Process Consultant, Odoo Functional Consultant, and Fractional COO. My strength lies in developing companies efficiently, practically, and strategically, and transforming complex operational scenarios into viable structures.

As a salesperson in a bicycle shop, I gained initial insights into customer expectations, product processes, and operational workflows, as well as an entry into the industry of my first company. This foundation later helped me build business models and workflows in e-commerce and refurbishment with a real practical focus.