Riccardo Perniciano

Lead Architect & Developer — SPRocket (AI-powered phone-call analysis) and SprocketLive (real-time AI assistance for call-center operators). Zero to production in 3 months.

Production metrics: 2,000+ audio hours/month, 2 enterprise tenants, 99.9% uptime, 100+ files processed in parallel.

Clean/DDD/CQRS architecture on ABP.io with isolated multi-tenancy, granular RBAC, and database-driven job-centric configuration.

Provider-agnostic multi-LLM AI pipeline (Azure OpenAI, Anthropic Claude, AssemblyAI, ElevenLabs) for STT, semantic analysis, and JSON Schema structured outputs, with an automated Suggestion Evaluator for continuous prompt QA.

SprocketLive — real-time AI assistance for operators: live transcription and multi-agent orchestration (director–follower with sales-phase specialized agents), instant push via SignalR, and a Testing Player for session replay.

Suggestion UI ready in less than 3 seconds.

Asterisk PBX integration via ARI/WebSocket + non-intrusive dual-channel RTP capture (snoop bridge); event-driven with MassTransit for error isolation and parallel processing.

Production deployment for a B2B enterprise client (energy/fiber sector): end-to-end GDPR enforcement and a structured KB of validated scenarios as authoritative source.

Real-time Angular frontend with Elasticsearch full-text search and AG-Grid reporting; +50% performance gains via multi-level caching, query tuning, and circuit breakers.

Stack: ABP.io · .NET 9 · Angular · SQL Server · Elasticsearch · Hangfire · MassTransit · SignalR · Asterisk ARI · RTP · Azure OpenAI · Anthropic Claude · AssemblyAI · ElevenLabs · Docker

Frontend Developer — Expedia. Part of a 10+ person distributed team building a platform serving 100k+ users.

Built the "Suggested Homes" carousel and an interactive weather widget with date/location-based forecasts.

Developed pixel-perfect, reusable React components from Figma, following the corporate design system.

Worked in a full Agile workflow: refinement, daily standups, sprint reviews, and retrospectives.

Stack: React · TypeScript · GraphQL · Jest · Cypress · Figma

Developer in a 3-person team building a Real Estate Virtual Tour platform — immersive VR property visits as a proptech alternative to traditional Airbnb/Booking photo galleries.

Co-developed the mobile VR application from scratch.

Implemented gesture-based navigation via gyroscope and accelerometer.

Mobile-optimized 3D rendering at a stable 60 FPS.

Multi-device compatibility: Oculus, Google Cardboard, and generic headsets.

Released to production and still active on the market in an advanced version.

Stack: Unity · C# · Google VR SDK · Mobile Development · 3D Rendering