Ricardo Reyna

• Led the digital transformation of 1,500 service stations, coordinating multidisciplinary teams and optimizing processes with agile and traditional methodologies through the JPV Customer Journey project management. Customer experience was improved, Infinia fuel sales increased by 3% annually, and the operation of fuel vendors was optimized through a safety system at the pumps.

• Reduced operational complexity in IT by evaluating and consolidating billing systems, moving from 17 to 5 main solutions.

• Coordinated the implementation of new solutions for the centralized management of service station stores. Managed with Azure DevOps, Jira, and Microsoft Project.

• Implementation and configuration of Microsoft Dynamics CRM for various clients in the Argentine market.

• Survey of functional requirements, system parameterization, and support in the adoption process by users.

• Coordinated work with technical and functional teams to ensure delivery aligned with client objectives.

• Training for key users and post-implementation support.

Application consultant, responsible for implementing and supporting ERPs (Enterprise Resources Planning) Globe from Exact Software. Configuration of system modules, such as general accounting, cost accounting, purchasing, accounts payable, sales, accounts receivable, warehouses and inventory, projects, CRM, and fixed assets. Pre-sales and post-sales support.