Freelancer profile translated to English.

Description

Does your team spend hours responding to messages, managing inquiries, and following up with clients on social media? There's a solution for that.

I help companies transform their community management into an organized, consistent, and results-oriented system. No more chaos, unanswered inquiries, or missed opportunities.

My work goes beyond managing conversations: I design the complete system so that every interaction with your community has a clear purpose, a defined protocol, and real follow-up. The result is a community that responds, converts, and retains.

What you can expect when working with me:

Response times under 1 hour

Customer service protocols tailored to your business and brand tone

Lead generation and qualification from your own social media channels

Processes that scale with your growth without losing the human touch

I work with advanced digital tools and my own methodology to ensure results are measurable from day one.

Typical projects: community management on Instagram and Facebook, multi-channel support, response protocol design, lead generation on social media, digital support process audits.

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Barcelona (up to 50km)

Profesional Independiente
COMMUNITY MANAGER & GROWTH MARKETER
November 2023 - Today (2 years and 9 months)
Design and management of customer service and acquisition systems for service companies, focusing on customer experience and conversion. Management of Instagram and Facebook communities with response times under 1 hour. Design of proprietary customer service protocols adapted to each business and channel. Lead generation and qualification from social media with multi-channel follow-up. Implementation of follow-up systems that ensure consistency at every customer touchpoint. Functional audit of digital customer service processes and identification of improvement and scalability opportunities. Centralized management of conversations and sales pipeline using advanced digital tools. Tools: HighLevel (GHL) • Meta Business Suite ◦ Instagram ◦ Facebook
Social Media Marketing Automation AI Automation Lead Generation Sales Process
Sothis (Nunsys Group)
PROJECT MANAGER
March 2022 - December 2023 (1 year and 9 months)
Tarragona, Spain
Coordination of multidisciplinary teams in digital transformation projects. Management of communication between technical and administrative areas, ensuring clarity and fluidity. Development of standardized processes that reduced operational friction and improved response times. Simultaneous management of multiple priorities, schedules, and stakeholder expectations.
Ackcent Cybersecurity
PROJECT MANAGER PMO
February 2020 - March 2022 (2 years and 1 month)
Barcelona, Spain
Leadership of a project management office overseeing multiple simultaneous initiatives. Implementation of agile methodologies that improved delivery efficiency and communication of distributed teams. Development of standardized procedures aimed at operational optimization and internal customer service. Coordination of critical resources and distributed teams in high-demand environments.