Freelancer profile translated to English.
Back to original languageAbout Ricardo Alberto
IT professional with over five years of experience in network administration and technical support.
I have had the opportunity to lead network administration projects, ensuring the security and optimal performance of the technological infrastructure. I have also provided efficient and high-quality technical support, resulting in a significant improvement in operational efficiency and customer satisfaction.
My skills include:
- Network and systems management.
- Effective technical problem-solving.
- Implementation of cybersecurity measures.
- Working with databases.
- Collaboration in multidisciplinary teams.
- Constant updating on the latest technological trends.
I will be happy to help keep the technological infrastructure running efficiently and securely.
Spanish
Native or bilingual
English
Fluent
Can work on-site
Madrid (up to 50km)
Experience
- MARRIOTT INTERNATIONAL.IT MANAGERJanuary 2018 - July 2019 (1 year and 6 months)1. IT Infrastructure Management: Oversee all hardware and software systems used in the hotel, such as servers, networks, point-of-sale systems, hotel management systems (PMS), online booking systems, security systems, among others.2. Technological Planning and Strategy: Develop and execute short and long-term technological strategies that meet the present and future needs of the hotel. This involves evaluating new technologies, identifying improvement and optimization opportunities, and ensuring alignment with business objectives.3. Information Security and Cybersecurity: Protect the confidential data of the hotel and guests against internal and external threats. This includes implementing robust security measures, managing access, educating staff on best security practices, and responding to security incidents.4. Technical Support and Problem Solving: Provide technical support to hotel employees to resolve technology-related issues, such as hardware, software, network, or printer problems. This may require training staff in the proper use of technology and creating procedures for efficient problem resolution.5. Technology Project Management: Oversee the implementation of new systems and technologies in the hotel, from planning to execution and monitoring. This involves coordinating with external vendors, managing budgets and resources, and ensuring projects are completed on time and within budget.6. Vendor and Contract Management: Negotiate and manage contracts with technology vendors and related services. This includes vendor selection, proposal evaluation, negotiation of terms and conditions, and monitoring contractual compliance.
- AGENCIA DE MUSICA ¨MUSICALIA¨NETWORK ADMINISTRATORFebruary 2015 - September 2017 (2 years and 7 months)1. Design or participate in the design of internal networks and connections with external networks.2. Install or participate in the installation of internal networks and connections with external networks.3. Coordinate tasks with vendors, installers, and internal staff, according to the nature of the activities.4. Configure internal networks according to established operational and security requirements (routing, switching, local and remote user access, privileges, security levels, among others).5. Monitor the operation of internal networks and connections with external networks.6. Diagnose problems and execute corrective actions corresponding to the nature of the problem (reconfigurations, equipment changes, components, network software, among others).
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Education
- Bachelor's degree in Computer Science, (2015)Pedagogical University "Hector Alfredo Pineda Zaldivar".Licenciatura en lnformática,(2015)