About Ricardo
Spanish
Native or bilingual
English
Fluent
Catalan
Basic
Experience
- RECASENS SASALESFORCER PROJECT MANAGERRETAIL (LARGE RETAILERS)October 2025 - February 2026 (4 months)Spain• - Configuration and redesign of the platform, as well as configuration and implementation of new functionalities using AI and Standard Salesforce solutions. (Sales, Service, Marketing, Experience Modules)• - Mass data queries and updates using SQL language, ensuring data quality within the organization.• - Building reports and dashboards using Power BI and Salesforce, facilitating the analysis of commercial and service KPIs.• - Monitoring user performance, as well as handling incidents and providing functional support.• - User training and support, requirements and incident management.
- BASF DigitalSALESFORCER PLATFORM ADMINISTRATORCHEMICALMay 2024 - March 2025 (10 months)Madrid, Spain• - Manage deployments with Copado, ensuring secure and efficient implementations under best practices of Application Lifecycle Management (ALM) and Continuous Deployment (CI/CD) in Salesforce.• - Collaborate with development teams (Sales, Service, Marketing, Tableau) on releases, fixes, and best practices, working under agile methodologies (Scrum/Kanban).• - Monitor user adoption, identifying improvements, optimizing processes, and updating internal documentation.• - Review code for scalability, readability, and security using Static Code Analysis (SCA), maintaining development guidelines.• - Ensure platform performance through review, monitoring, and data management processes.
- ADELTE - The boarding companyCRM COORDINATORCIVIL ENGINEERINGFebruary 2021 - July 2024 (3 years and 5 months)Spain• - Ensure data quality on the platform through validation rules, updates, and automatic processes.• - Configure and enable new functionalities on the platform using declarative tools 80% (Flows, Workflow Rules, Processes, Actions, Email Alerts, etc.) and programmatic tools 20% (Visualforce, Apex, Triggers, Aura, and Lightning Components).• - Creation of commercial and service KPI reports and dashboards.• - Provide training and support for efficient platform use.• - Use SQL language for querying and mass updating records.
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Education
- Master in Business Analytics EMIBAESADE2024Máster
- MasterEAE Business School2022Máster
Certifications
- Salesforce Certified Platform App BuilderSalesforce2021
- Salesforce Certified Advanced AdministratorSalesforce2020