Riana Tatamo A.

Complete invoicing management for 100+ clients: creation, sending, and follow-up of invoices. Regular customer reminders, reduction of payment delays, and improvement of cash flow.

Rigorous monitoring of financial flows and administrative organization of operations. Use of professional tools (Tiime, Regate.io, Excel, Google Workspace) to ensure accuracy and efficiency.

Concrete results:

-Significant reduction in unpaid bills and late payments

-Tracking of 50–90 invoices/day without errors

-Optimization of internal processes to save time and make billing reliable

Multichannel management of customer requests (email, chat) via Zendesk and Freshdesk. Processing 50 to 90 requests/day and 100–200 tickets/week with rigorous follow-up and maintenance of a high level of satisfaction.

Coordination with internal teams to quickly resolve issues and ensure a smooth customer experience.

Concrete results:

-Maintenance of a high customer satisfaction rate

-Reduction in response times and quick ticket resolution

-Optimization of the request flow to improve operational efficiency

Tools used: Zendesk, Freshdesk, Excel, Slack, Google Workspace

-Administrative & Billing Assistant: Complete invoicing management for 100+ clients: creation, sending, and reminders. Rigorous payment tracking, reduction of delays, and improvement of cash flow.

-Administrative & Calendar Management: Complete organization of schedules and meetings for a team of 20+ employees. Efficient coordination of travel and schedules, optimization of time, and smooth operations.