Freelancer profile translated to English.

Description

Experienced professional with over 15 years in organizational and process consulting, project management, and business and IT transformation programs.

In-depth expertise in market CRM and DATA solutions, with extensive experience in international implementation and migration (Africa, Europe, Middle East, US, and LATAM around Salesforce, Dynamics 365, SAP C4, etc.).

Several experiences in various sectors: Banking, Insurance, Telecom, Real Estate, Healthcare, Hospitality, etc.

Possessing a high adaptability to complex international environments, excellent bilingual communication skills, a sharp analytical mind, and mastery of Agile & Waterfall methodologies.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Italian
Basic

Workplace preferences

Can work on-site

Paris 15e Arrondissement (up to 50km), Lille (up to 100km), Lyon (up to 100km), Nice (up to 100km), Nantes (up to 100km)

Seidor
Practice Manager
September 2023 - April 2025 (1 year and 7 months)
Responsibilities:
Practice Management and Development
o Define the vision, strategy, and objectives of the Practice.

o Monitor market trends and technological evolutions to adapt the Monday.com offering.
o Implement a governance framework for Practice steering.
Team and Skills Management
o Recruit, train, and support consultants in their skill development on different Monday.com products.
o Create a collaborative and innovative work environment.
Project and Client Support
o Provide support to teams on complex projects.
o Ensure the quality of services and client satisfaction.
o Act as an expert on strategic missions.
Business Development and Client Relations
o Contribute to the development of the Practice's commercial offering.
o Participate in responding to tenders and commercial proposals.
o Manage client relationships and identify new opportunities through new use cases (analytics, AI, ...)
Performance Monitoring and Continuous Improvement
o Monitor Practice performance indicators, P&L management.
o Identify areas for improvement and implement action plans.
o Conduct competitive and technological watch to remain competitive.
Sodexo SA
CRM Solution Owner
RESTAURANTS AND FOOD SERVICE
November 2022 - August 2023 (9 months)
Responsibilities:
Deployment of Sendinblue, Sendgrid, and Twilio solutions for Sodexo Worldwide
Within the Group Benefits & Rewards IT Department and in collaboration with the Global Marketing and Data Hub Department:
Needs scoping
Business use case validation
Technical feasibility study
Project steering with Data Hub and Local IT & Data teams (Daily Meeting, Weekly Follow-up, Project Committee, Steering Committee)
Roadmap construction (Fiscal Year)
Elaboration of project plans by country
Redesign of RUN and full integration with publisher support
Administration and Configuration of the solution
User support
Deployments carried out:Romania, Colombia, Panama, Brazil, Israel, Mexico, Chile, France, Luxembourg, ...
Environment:Agile, Office 365, Sendiblue, Sendgrid, Twilio, Teams, JIRA, Confluence, Sharepoint, Monday.com
COFACE
Proxy Product Owner
BANKING AND INSURANCE
February 2022 - Today (4 years and 3 months)
Paris, France
CentriX Project – Implementation of Dynamics 365 (Sales, Service & Marketing) for 70 Coface subsidiaries:
Within the Group Sales Department and in collaboration with the Project, Business, and IT teams:
• Needs Scoping:
o Validation of User Stories and impact assessment on Dynamics CRM 365 for Sales, Customer Care & Marketing Campaigns
o Coordination with IT teams and Integrator in validating needs and proposing solutions within the tool
o Preparation of Global UAT for an MVP scope across 5 countries (US, FR, GER, NL, PL)
Writing of the test plan
- Elaboration of the schedule
- Steering of Global UAT
o Elaboration of the deployment plan
o Steering of RUN - Post-launch
o Solution configuration
o User support

Environment: Office 365, Dynamics 365, Teams, JIRA, Confluence, Sharepoint, Power BI, MS Visio