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Riad DikesRD

Riad Dikes

Change Management Training Consultant

On-demand
Paris 8e Arrondissement, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Riad

Collaborative tools and change management consultant certified Prosci®.

My goal is to help companies succeed in their digital transformation by deploying collaborative tools such as Microsoft 365 and training their teams in their use (e.g., Teams, SharePoint, OneDrive, Yammer, Forms, Bookings...).

My philosophy is to offer fair and useful expertise to achieve my clients' objectives. To do this, I try to understand their context and identify relevant solutions for them. My goal is to improve employees' experience with digital tools and save them time.

Working with all sectors of activity, I also have a particular appetite for businesses and companies in the construction, building materials, real estate, and development sectors. I offer a wide range of services from consulting to implementation, including training and coaching.

Here are some examples of assignments entrusted to me:

◾ Opportunity studies and scoping for the implementation of a digital workplace
◾ Audit of existing business processes & workflows
◾ Consulting and implementation of use cases, writing training materials
◾ Facilitation of Microsoft 365 or Google Workspace workshops in person / remotely
◾ Training in advanced digital collaboration tools (e.g., Klaxoon, Miro, iObeya)
◾ Project management and implementation of new digital solutions (e.g., IT & HR chatbots)

Do not hesitate to contact me to discuss your digital collaboration and change management needs. I will be happy to help you succeed in your digital transformation.
  • English

    Fluent

  • French

    Native or bilingual

  • Arabic

    Basic

Can work on-site
Paris 8e Arrondissement (up to 50km)

Experience

  • Riad DIKES Consulting
    Consultant / Digital Workplace Project Manager
    CONSULTING AND AUDITS
    April 2020 - Today (6 years and 2 months)
    Paris, France
    ➡️ Consulting and support in digital collaboration

    1. Supporting business units and IT in the deployment of intranets, modern workplaces, or Office 365 and Google Workspace digital workplaces in very different organizations: opportunity studies, scoping, auditing and digitizing existing workflows or processes, identifying use cases and areas for improvement for transforming work methods (e.g., digital management of information and documentation within teams)

    2. Training on tools offered by Microsoft 365: OneDrive, Teams, SharePoint, and other O365 applications with hands-on practice

    3. Developing collective intelligence for better organization and creativity at work with visual management tools like Klaxoon, Kahoot!, Miro, Mindmapping

    4. Creating conversational bots to improve the employee experience in SMEs and large companies (e.g., HR chatbots, IT helpdesk chatbots with workshops for creating and training chatbots)

    ➡️ Some use cases:

    A/ Theoretical and practical training for teachers and administrative staff on the use of Google Workspace tools in primary schools

    B/ Creation of chatbots for companies with specific needs (e.g., creation of a chatbot conversation process for automated incident ticket creation or for booking meeting rooms)

    C/ Support for the deployment of a corporate intranet in a large company specializing in testing, inspection, and certification
    modern workplace digital workplace Conduite du changement office 365 google workspace sharepoint teams intranet microsoft 365 powell365 klaxoon Mind Mapping innovation Digital transformation Digital transformation digital strategy Collaborative Work workstation Chatbot Workplace enterprise social networks
  • KPMG France
    Office 365 Change Management Consultant
    CONSULTING AND AUDITS
    February 2022 - October 2022 (9 months)
    Courbevoie, France
    Support and consulting for the development of uses for Microsoft 365 tools within the IT department in the Digital Workplace team:
    ◾ Involvement in projects requiring change management and including communication, documentation, and training activities for KPMG employees (e.g., Skype to Teams Migration project)
    ◾ Conducting workshops to improve skills and adoption of new modern workplace tools (e.g., SharePoint Online, Teams, OneDrive...)
    ◾ Technological monitoring and information sharing on the Microsoft 365 environment
    Microsoft 365 Change management Teams Microsoft Teams SharePoint Online SharePoint Skype Microsoft Sharepoint Klaxoon beekast
  • Expertime
    Senior Digital Consultant
    DIGITAL AND IT
    January 2019 - December 2019 (11 months)
    Viroflay, France
    Digital transformation consulting assignments for clients of the Modern Workplace / Digital Workplace team (HDSH, Kerialis, SOS Village d'enfants, CCCA-BTP...).

    ➡️ Creation of packaged offers: development of collaborative uses with Teams or Klaxoon

    ➡️ Commercial proposals for the deployment of Office 365 (scoping, opportunity studies)

    ➡️ Training on Office 365 uses and change management support

    ➡️ Production of webinars (e.g., "Microsoft Teams: finding the balance between governance and adoption")

    ➡️ Design of events (Meetup format in Paris) on Teams and digital workplaces (presentation support, coordination of external speakers, preparation of presentations)

    ➡️ Creation of content aimed at marketing the digital workplace consulting offer (e.g., Expertime website, newsletter...)

    ➡️ Empowering employees in the practice of visual management and effective meetings

    ➡️ In-person and video training for Expertime teams on the use of Klaxoon (e.g., functional presentation, benefits, and use cases for Modern Workplace consultants, the HR team, the Powell Software development team)
    Collective Intelligence Process Facilitation Training Office 365 Microsoft Teams Microsoft Sharepoint Microsoft Yammer Microsoft Planner Change management

Recommendations

FU
Nathalie DerveauxND
Gaël PennéguèsGP
+2
Former user and 4 other people have recommended Riad

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Education

  • Executive MBA Entrepreneurship in the Digital Age
    Visiplus Academy & Collège de Paris
    2020
    Programme : - Gestion d'entreprise (logique financière et budgétaire des managers) - Stratégie d'entreprise et modes de management dans un monde numérique - Management des hommes et nouvelles pratiques d'encadrement - Commerce et entrepreneuriat - Développement commercial et marketing à l'ère du digital
  • Professional Bachelor's Degree in Multimedia Project Management
    IUT Marne La Vallée
    2006
    Dominantes en gestion de projet, marketing et communication digitale.

Certifications

  • Succeeding in your digital transformation of work methods with Microsoft 365
    LinkedIn
    2021
  • Creating a Culture of Change
    Project Management Institute
    2021

Skill set

Categories