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Rhiannan AndersonRA

Rhiannan Anderson

Administrative Assistant

€135/day
Lannion, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Rhiannan

Bilingual freelance French/English, I put my experience in customer service and operational management at the service of your company.
Rigorous, autonomous, and comfortable both in writing and orally in both languages, I support companies in managing their customer relations, administrative support, and virtual assistance - all remotely and with a smile.
Available quickly for one-off or regular assignments.
  • French

    Native or bilingual

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Ocergie-AixenProvence
    Assistant Project Manager
    October 2022 - January 2026 (3 years and 3 months)
    • - Support project management (planning, coordination, quality)
    • - Prepare and take notes during client, management, and other meetings
    • - Prepare and send client invoices
    • - Perform monthly bank reconciliation
    • - Create and maintain the internal documentation system
    • - Write and create attractive visuals for client documents.
    • - Active participation in obtaining ISO 9001 certification
    Project management Administrative management Project Planning Document control
  • Sennder-Paris|Juillet2021-Septembre2022
    Account Operations Manager
    July 2021 - September 2022 (1 year and 2 months)
    • - Manage a client portfolio
    • - Ensure operational monitoring and supervise transport in close collaboration with all stakeholders
    • - Prepare and execute internal and client operational performance reviews
    • - Support and implement improvement plans
    • - Optimize operational procedures
  • ScreenWithEnvy-Londres|Novembre2020-Avril2021
    Customer Service Manager
    November 2020 - April 2021 (5 months)
    • - Recruit, train, and manage a team of 20 people
    • - Resolve financial disputes (Paypal/Credit Card/Klarna)
    • - Implement effective procedures allowing the team to interact qualitatively with customers
    • - Ensure 7/7 coverage of all communication channels (Phone, Email, Live chat, Social networks)
    • - Produce reports on departmental objectives and progress using key performance indicators
    • - Conduct daily and weekly meetings with staff and management on performance reviews
    • - Create and manage an internal training platform
    • - Coordinate with the sales department to improve sales and customer satisfaction
    • - Manage brand image through comments and private messages on social networks (Facebook, Instagram, Twitter)

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Education

  • Baccalaureate in Economics and Social Sciences
    Lycée Jacques Cartier
    2015
    Baccalaureat Economique et Social

Skill set

Categories