Freelancer profile translated to English.

Description

Bilingual freelance French/English, I put my experience in customer service and operational management at the service of your company.

Rigorous, autonomous, and comfortable both in writing and orally in both languages, I support companies in managing their customer relations, administrative support, and virtual assistance - all remotely and with a smile.

Available quickly for one-off or regular assignments.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Ocergie-AixenProvence
Assistant Project Manager
October 2022 - January 2026 (3 years and 3 months)
• - Support project management (planning, coordination, quality)
• - Prepare and take notes during client, management, and other meetings
• - Prepare and send client invoices
• - Perform monthly bank reconciliation
• - Create and maintain the internal documentation system
• - Write and create attractive visuals for client documents.
• - Active participation in obtaining ISO 9001 certification
Project management Administrative management Project Planning Document control
Sennder-Paris|Juillet2021-Septembre2022
Account Operations Manager
July 2021 - September 2022 (1 year and 2 months)
• - Manage a client portfolio
• - Ensure operational monitoring and supervise transport in close collaboration with all stakeholders
• - Prepare and execute internal and client operational performance reviews
• - Support and implement improvement plans
• - Optimize operational procedures
ScreenWithEnvy-Londres|Novembre2020-Avril2021
Customer Service Manager
November 2020 - April 2021 (5 months)
• - Recruit, train, and manage a team of 20 people
• - Resolve financial disputes (Paypal/Credit Card/Klarna)
• - Implement effective procedures allowing the team to interact qualitatively with customers
• - Ensure 7/7 coverage of all communication channels (Phone, Email, Live chat, Social networks)
• - Produce reports on departmental objectives and progress using key performance indicators
• - Conduct daily and weekly meetings with staff and management on performance reviews
• - Create and manage an internal training platform
• - Coordinate with the sales department to improve sales and customer satisfaction
• - Manage brand image through comments and private messages on social networks (Facebook, Instagram, Twitter)