Freelancer profile translated to English.
Back to original languageAbout Rezki
Engaged and adaptable professional, with the skill to provide excellent customer service. Proficient in managing requests and efficiently resolving problems, I am willing to play an active role in optimizing your company's operations, while providing valuable support to your team.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Bouygues TelecomIT SupportINTERNET OF THINGS (IOT)September 2023 - Today (2 years and 9 months)Meudon, FranceServiceNow, Level 0, 1 incident managementImaging of Windows and Mac OS workstationsPC decryption for data recoveryKiosk management
- ArvalHelpdesk/ IT SupportDIGITAL AND ITJuly 2022 - January 2023 (6 months)Rueil-Malmaison, FranceItasm, Level 0, 1, 2 incident managementActive Directory supervisionIT hardware deploymentTeamViewer remote user assistanceOrdering of IT supplies
- Johnson & JohnsonIT SupportDIGITAL AND ITMay 2021 - May 2022 (1 year)Issy-les-Moulineaux, FranceDeployment of IT infrastructuresJira Level 0, 1 incident managementImaging of computer workstationsIT MaintenanceConfiguration of touch tablets
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Education
- DUT Electrical Engineering and Industrial ComputingIUT Ville d'Avray2020Mettre en place et de gérer des installations électriques pour concevoir, réaliser, programmer et maintenir des cartes électroniques fixes ou embarquées (automobile, avionique, robotique…), automatiser et contrôler des processus industriels, gérer et maintenir des réseaux informatiques industriels ou encore développer des systèmes de traitement et de transmission de l’information
- Bachelor's Degree in Secure Infrastructure AdministrationCFA INSTA2023Administrer et sécuriser les composants constituant l'infrastructure. Faire évoluer et optimiser l'infrastructure et son niveau de sécurité. Intégrer, administrer et sécuriser une infrastructure distribuée. Savoir-être en entreprise, savoir communiquer, travailler en gestion de projet.