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Reyes M.RM

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Freelancer profile translated to English.
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About Reyes

I am a virtual assistant with over 13 years of experience supporting entrepreneurs, freelancers, and digital businesses in their administrative and back-office operations.

I specialize in document management, contract registration and follow-up, data migrations between systems, resolution of administrative issues, and billing processes.

I help my clients optimize their daily operations, reduce administrative time, and keep their systems organized, so they can focus on growing without unnecessary interruptions.

I work 100% remotely, with clear communication and objective-based planning, available for hourly projects, packages, or monthly collaborations.
  • Spanish

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Zelenza Cex
    Customer Service / Teleoperator
    ENERGY AND UTILITIES
    January 2026 - February 2026 (1 month)
    Sevilla, Spain
    • Customer service in call reception.
    • Call logging and case tracking (Zoho, CRM).
    • Use of Power BI, Lumo, and Amazon Connect.
    • Back Office and email management.
    Back Office and Operational Support Remote Customer Service Customer Service Zoho CRM Amazon Connect
  • Servinform SA
    Administrative Assistant Energy Sector (Endesa)
    DIGITAL AND IT
    December 2021 - January 2023 (1 year and 1 month)
    Sevilla, Spain
    • Management of billing issues for B2C and B2B clients.
    • Processing of contracts with the reference supplier (CUR).
    • Preparation of reports and weekly reporting.
    • System usage: SAP (SCE), Cosmos, Rosetta, Excel, and CRM.
    • Support in training new employees and creating operational manuals.
    CRM / Client Management Back Office and Operational Support Remote Administrative Management Project Management Issue Management
  • Atech-BPO
    Administrative Assistant | Energy Sector (Endesa)
    ENERGY AND UTILITIES
    March 2013 - October 2018 (5 years and 7 months)
    Sevilla, Spain
    • Document management and contract validation.
    • Quality audit of commercial processes (energy and gas contracts).
    • Manual system migrations.
    • Issue resolution and ticket tracking.
    • Use of SAP, CRM, SCE, Rosetta, and Scaweb.
    Document Management Attention to Detail and Quality Control Data Migration Issue Management Audit

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Education

  • Online course on Artificial Intelligence applied to business (60 h)
    Andalucia Emplea+
    2025
  • Online course on Blockchain: Application and Management in Business (60 h)
    Andalucia Emplea+
    2025

Skill set

Categories

  • Other