About Reyes
Spanish
Native or bilingual
Experience
- Zelenza CexCustomer Service / TeleoperatorENERGY AND UTILITIESJanuary 2026 - February 2026 (1 month)Sevilla, Spain• Customer service in call reception.• Call logging and case tracking (Zoho, CRM).• Use of Power BI, Lumo, and Amazon Connect.• Back Office and email management.
- Servinform SAAdministrative Assistant Energy Sector (Endesa)DIGITAL AND ITDecember 2021 - January 2023 (1 year and 1 month)Sevilla, Spain• Management of billing issues for B2C and B2B clients.• Processing of contracts with the reference supplier (CUR).• Preparation of reports and weekly reporting.• System usage: SAP (SCE), Cosmos, Rosetta, Excel, and CRM.• Support in training new employees and creating operational manuals.
- Atech-BPOAdministrative Assistant | Energy Sector (Endesa)ENERGY AND UTILITIESMarch 2013 - October 2018 (5 years and 7 months)Sevilla, Spain• Document management and contract validation.• Quality audit of commercial processes (energy and gas contracts).• Manual system migrations.• Issue resolution and ticket tracking.• Use of SAP, CRM, SCE, Rosetta, and Scaweb.
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Education
- Online course on Artificial Intelligence applied to business (60 h)Andalucia Emplea+2025
- Online course on Blockchain: Application and Management in Business (60 h)Andalucia Emplea+2025
Skill set
Categories
- Other