Freelancer profile translated to English.

Description

Hello, my name is Reshad Abawi. I am an IT administrator with experience in first-level support, ticket management, and the execution of IT rollout projects. My responsibilities include the installation and setup of notebooks and PCs, the configuration of routers, and user support via remote support.

I work reliably, systematically, and solution-oriented. Friendliness, teamwork, and flexibility are a matter of course for me. I place great importance on implementing projects on time and with high quality.

My goal is to support my clients with professional IT solutions and to find a suitable solution for every problem. I look forward to successfully implementing your project.

Languages

German
Native or bilingual

Workplace preferences

Can work on-site

Heilbronn (up to 50km)

bechtle
Administrator
August 2019 - Today (7 years)
Heilbronn, Germany
IT Administrator / First-Level Support

I am currently working as an IT administrator at Bechtle. My main responsibilities include first-level support and processing and resolving IT tickets. I support users with technical problems, analyze errors, and ensure a fast and reliable solution.

Furthermore, I am involved in the rollout of IT hardware and accompany various IT projects. These include, among others, router projects, NAS projects, as well as the setup and commissioning of new devices and systems.

Another focus of my work is remote support. Here, I support users via remote access in troubleshooting, installation, and configuration of hardware and software.

Through my daily work, I have gained extensive experience in IT support, administration of IT systems, project support, and professional interaction with customers and users.
Bonk
Service Technician
DIGITAL AND IT
August 2017 - July 2018 (11 months)
Heilbronn, Germany
IT Administrator / First-Level Support – Bechtle

I am currently working as an IT administrator at Bechtle. My main responsibilities include first-level support and processing and resolving IT tickets. I support users with technical problems, analyze errors, and ensure a fast and reliable solution.

Furthermore, I am involved in the rollout of IT hardware and accompany various IT projects. These include, among others, router projects, NAS projects, as well as the setup and commissioning of new devices and systems.

Another focus of my work is remote support. Here, I support users via remote access in troubleshooting, installation, and configuration of hardware and software.

Through my daily work, I have gained extensive experience in IT support, administration of IT systems, project support, and professional interaction with customers and users.
customer service